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About the KSU Status Page


The KSU Status Page provides up-to-date service information about the status of and upcoming maintenance for Kennesaw State University IT systems and services.

If you are encountering a problem that is not listed on this page, please report your issue to the KSU Service Desk at service@kennesaw.edu.

Kaltura MediaSpace Service Issues - Tuesday, September 8, 2020
Investigating - Some users are currently reporting service issues with Kaltura MediaSpace.

Kaltura MediaSpace is currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Sep 8, 18:32 EDT
Academic & Research Services ? Partial Outage
AV Checkout ? Operational
Collaborate Ultra ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Partial Outage
Moodle ? Operational
OwlTrain / Skillport ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Operational
AiM Facilities Management ? Operational
ChangeGear Service Management ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Formstack ? Operational
Handshake - Student Hiring ? Operational
HireTouch - Staff Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Mall (Marketplace) ? Operational
Meal Plans ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
PeopleAdmin - Faculty Hiring ? Operational
Point of Sale Systems ? Operational
Qualtrics ? Operational
Raiser's Edge ? Operational
Reliance ? Operational
SAS Reports ? Operational
ServiceNow ? Operational
TeamDynamix ? Operational
Communications ? Operational
Campus Telephone System ? Operational
Network - Kennesaw ? Operational
WiFi - Kennesaw ? Operational
Network - Marietta ? Operational
WiFi - Marietta ? Operational
PeachNet Network ? Operational
KSU Today ? Operational
KSU Websites ? Operational
OwlTV ? Operational
Microsoft Teams ? Operational
Office 365 / Campus Email ? Operational
Video Conferencing ? Operational
University Event Calendar - Localist ? Operational
Productivity Services ? Operational
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Operational
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
DegreeWorks ? Operational
Digital Measures ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
Navigate EAB ? Operational
NolijWeb ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
eXplorance Blue ? Operational
OwlLife ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
D2L Maintenance, September 18, 9:00am-9:30am Sep 18, 09:00-09:30 EDT
D2L Brightspace will be unavailable for system maintenance beginning Friday, September 18 at 9:00am and extending through September 18 at 9:30am.

During this time, the following platform will be unavailable:
D2L Brightspace

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Sep 17, 21:12 EDT
Campus-Wide Software Maintenance on September 18, 2020 at 6:00pm through September 19, 2020 at 6:00am Sep 18, 18:00 - Sep 19, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 11:46 EDT
Scheduled - There will be intermittent outages in a variety of campus software platforms in order to complete required maintenance.
This includes but is not limited to:
Adobe
Agiloft
D2L
Degreeworks
DocuSign
Microsoft Office 365
Handshake
Zoom
Sep 15, 10:45 EDT
VoiceThread Maintenance, Saturday, September 19, 5:00am-6:00am Sep 19, 05:00-06:00 EDT
VoiceThread will be unavailable for system maintenance on Saturday, September 19, from 5:00am-6:00am.

During this time, service interuptions and slow downs are to be expected.


You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Sep 4, 13:54 EDT
DegreeWorks Maintenance, Friday, September 25, 2020 at 7:00AM through Sunday, October 4, 2020 at 11:59PM Sep 25, 07:00 - Oct 4, 23:59 EDT
DegreeWorks will be unavailable for system maintenance beginning Friday, September 25, 2020 at 7:00AM and extending through Sunday, October 4, 2020 at 11:59PM.

During this time, the following functions will be unavailable:

DegreeWorks

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Sep 16, 09:29 EDT
Past Incidents
Sep 18, 2020

No incidents reported today.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020
SAS Maintenance, Friday, September 11, 2020, 5:00 PM to Sunday, September 13th, 2020, 2:00 PM
Completed - The scheduled maintenance has been completed.
Sep 13, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 EDT
Scheduled - SAS will be unavailable for system maintenance beginning Friday, September 11, 2020 at 5:00 PM and extending through Sunday, September 13, 2020 at 2:00 PM.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Aug 28, 09:08 EDT
Sep 12, 2020
Contract Management System Maintenance, 9/12/2020, 9 AM - 4 PM
Completed - The scheduled maintenance has been completed.
Sep 12, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:00 EDT
Scheduled - The Contract Management System is scheduled for system maintenance on Saturday, September 12, beginning at 9:00 am and is expected to last until 4:00 pm. The Contract Management System (Agiloft) will be migrated to a new server by our vendor. This will affect all processes within the Contract Management System. as the system is expected to be offline for six or more hours. All users are asked to remain logged out of the system during this time.
Sep 11, 17:10 EDT
Sep 11, 2020
D2L Brightspace Service Issues - Friday, September 11, 2020
Resolved - University Information Technology Services (UITS) has confirmed that D2L Brightspace is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Sep 11, 16:59 EDT
Investigating - Some users are currently reporting service issues with the My Courses Widget in D2L Brightspace. Users may still use the "Select a course..." option from the waffle icon as a workaround.

UITS is currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Sep 11, 13:38 EDT
Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020
ChangeGear Maintenance, Tuesday, September 8, 2020, 5:30 PM to 6:30 PM
Completed - The scheduled maintenance has been completed.
Sep 8, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:30 EDT
Scheduled - ChangeGear will be unavailable for system maintenance from Tuesday, September 8, 2020 at 5:30 PM to 6:30 PM.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Sep 8, 14:08 EDT
Kaltura MediaSpace Service Issues - Monday, August 31, 2020
Resolved - University Information Technology Services (UITS) has confirmed that Kaltura MediaSpace is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Sep 8, 08:20 EDT
Update - We are continuing to work on a fix for this issue.
Sep 3, 08:13 EDT
Identified - Kaltura MediaSpace is currently experiencing issues that may affect your ability to access or use the service.

The following MediaSpace features are currently experiencing issues:

Transcoding and Upload delays - Additional processing capacity has been added. The queue is expected to clear by Monday, September 7th.

Webcast File Upload and Doc conversion - A fix is in progress but no estimated time for resolution has been provided.

Upload, VOD Playback and Thumbnail Image errors - Due to ongoing optimizations on the platform, occasional errors may occur. The errors should clear up over the weekend.

Captioning delays - still working on this - delays are being contained to less than 10 hours.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Sep 1, 10:35 EDT
Monitoring - Kaltura MediaSpace is functioning properly at this time. UITS and the vendor will monitor the stability of Kaltura MediaSpace for a short period of time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Aug 31, 09:20 EDT
Investigating - Some users are currently reporting service issues with Kaltura MediaSpace.

UITS and the vendor are currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Aug 31, 08:53 EDT
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020

No incidents reported.

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