About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

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Terminal Unit and Energy Recovery Unit Replacement - 402 Social Sciences Building
Update - Updated timeline for the TU and ERU project.
- June 30 – TU demolition will begin on the 3rd floor and the main air handler for the floor will be turned off and will be turned on by July 10.
-July 7 – Bartow Avenue will be closed for the crane and equipment to arrival.
-July 8 – 9, Crane work begins, the 4th and 5th floors must be vacated to accommodate ERU crane lift.
- July 14 -15, Crane work resumes, 4th and 5th floors must be vacated to accommodate ERU crane lift.
-July 21 - TU installation begins on the 3rd floor, 6am -6pm, Monday – Saturday
-July 25 - TU demolition begins on the 2nd floor with completion by July 31st.
-Aug 1st - TU demolition begins on the 5th floor with completion by Aug 7th
-Aug 7th - TU demolition will begin on the 4th floor with completion by Aug 13th
-Aug 13th - TU demo & installation 1st floor, IF on schedule for Aug 16th completion. Alternate schedule will be Thanksgiving or weekends
Jul 08, 2025 - 10:50 EDT
Update - Bartow Avenue will be closed for the crane and equipment to arrive and set up on Bartow Avenue for the Energy Recovery Unit (ERU) replacement project.
Jul 07, 2025 - 07:42 EDT
Update - TU demolition will begin on the 3rd floor and the main air handler for the floor will be turned off and will be turned on by July 10.
Jun 30, 2025 - 08:08 EDT
Update - Terminal Unit (TU) replacement began today with floor protection and ceiling removal on the 5th floor, progressing downward through the building.
Jun 23, 2025 - 13:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 2025 - 07:00 EDT
Scheduled - We will be performing major scheduled utility maintenance at 402 Social Sciences starting on June 23 through August 7.
Impact: This project involves replacing the Terminal Units and the Energy Recovery Unit for the building. The project will be taking place at the Social Sciences building, but other surrounding areas including Bartow Avenue and the Visual Arts Loading Dock areas will be impacted.
On June 23, the Terminal Unit replacement will begin with floor protection and ceiling removal on the fifth floor, progressing downward through the building.
From June 30 through August 7, TU demolition will be taking place on a different floor each week. During this time, the main air handler for the floor will be turned off.
From July 7-9, Bartow Avenue will be closed due to the crane and other equipment that will be used to install the new Energy Recovery Unit. On July 8-9, the 4th and 5th floors will need to be vacated.
Jun 23, 2025 07:00 - Aug 10, 2025 07:00 EDT
Owl Express Issue Identified - Wednesday, 07/02/25
Investigating - We've heard that some users are experiencing issues with Owl Express, like pages not loading properly. We're on it! The UITS team is working hard to resolve the problem as quickly as possible.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jul 02, 2025 - 10:33 EDT
Elevator #2 Outage in West Deck (P60) on Marietta Campus
Update - The contractor identified additional parts that are needed for the repair work. Therefore, maintenance on this elevator is still in progress.
Jun 30, 2025 - 09:10 EDT
Update - Technicians from our designated contractor are currently working on repairs. We will provide updates as soon as we have more information. Thank you for your patience and understanding.
Jun 23, 2025 - 09:13 EDT
Update - Awaiting the arrival of necessary parts for repair work. Thank you for your patience and understanding during this time.
Jun 03, 2025 - 08:02 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 21, 2025 - 09:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:05 EDT
Scheduled - Our team is still continuing to address the elevator outage at the West Deck on the Marietta Campus (aka P60 Deck). We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #2 is currently out of order. The other elevator in the parking deck is in service.
Apr 26, 2025 17:06 - May 24, 2025 17:06 EDT
Scheduled Elevator Maintenance - 860 Wilson Student Center on Marietta Campus
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 06, 2025 - 07:00 EDT
Scheduled - We will be performing scheduled maintenance on the glass elevator (services from the 1st floor atrium/dining area to the 2nd floor lobby) at the Wilson Student Center starting on Friday, June 6 to Friday, August 15.
During this time, the glass elevator will be completely offline. Alternatively, patrons can use the elevator located towards the North entrance (next to the spiral staircase).
Jun 6, 2025 07:00 - Aug 15, 2025 07:00 EDT
Academic & Research Services ? Operational
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
CCSE Student Virtual Desktops Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Partial Outage
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
GeorgiaFIRST Marketplace ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) ? Partial Outage
LiquidFiles (Send-A-File) Operational
Meal Plans ? Operational
Mobile Talon Card ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Steppingblocks ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
WebCheckout Operational
Communications ? Operational
Campus Telephone System ? Operational
KSU Websites ? Operational
Microsoft 365 / Campus Email ? Operational
Microsoft Teams ? Operational
Network - Kennesaw ? Operational
Network - Marietta ? Operational
OwlTV ? Operational
PeachNet Network ? Operational
Student Housing Network (MyResNet) Operational
WiFi - Eduroam ? Operational
WiFi - Kennesaw ? Operational
WiFi - Marietta ? Operational
University Event Calendar - Localist ? Operational
Zoom Meetings Operational
KSUTV Operational
Productivity Services ? Operational
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Operational
Shared Network Drives ? Operational
Student Records ? Degraded Performance
Banner Admin Pages Operational
Banner / Owl Express ? Degraded Performance
CampusLogic ? Operational
DataTransfer ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
iStart/Sunapsis Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Utilities & Engineering Services Kennesaw Under Maintenance
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Under Maintenance
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Under Maintenance
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Under Maintenance
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iStart/Sunapsis Planned Maintenance, Wednesday, 07/09/2025, 5:00 P.M. through Wednesday, 07/09/2025, 8:30 P.M. Jul 9, 2025 17:00-20:30 EDT

iStart/Sunapsis will be unavailable for system maintenance beginning Wednesday, 07/09/2025, 5:00 P.M. and extending through Wednesday, 07/09/2025, 8:30 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Jun 23, 2025 - 19:41 EDT

KSU Connect Planned Maintenance, Monday, 07/14/25, 7:00 p.m. through Monday, 07/14/25, 9:00 p.m. Jul 14, 2025 19:00-21:00 EDT

KSU Connect will be unavailable for system maintenance beginning Monday, 07/14/25, 7:00 p.m. and extending through Monday, 07/14/25, 9:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Jul 08, 2025 - 15:40 EDT

iStart/Sunapsis Planned Maintenance, Wednesday, 07/16/2025, 5:00 P.M. through Wednesday, 07/16/2025, 8:30 P.M. Jul 16, 2025 19:41-23:11 EDT

iStart/Sunapsis will be unavailable for system maintenance beginning Wednesday, 07/16/2025, 5:00 P.M. and extending through Wednesday, 07/16/2025, 8:30 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Jun 23, 2025 - 19:42 EDT

iStart/Sunapsis Planned Maintenance, Wednesday, 07/23/2025, 5:00 P.M. through Wednesday, 07/23/2025, 8:30 P.M. Jul 23, 2025 17:00-20:30 EDT

iStart/Sunapsis will be unavailable for system maintenance beginning Wednesday, 07/23/2025, 5:00 P.M. and extending through Wednesday, 07/23/2025, 8:30 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Jun 23, 2025 - 19:43 EDT
Jul 9, 2025

No incidents reported today.

Jul 8, 2025

Unresolved incident: Terminal Unit and Energy Recovery Unit Replacement - 402 Social Sciences Building.

Jul 7, 2025
Boiler Plant Project for 560 Burruss Building
Completed - The boiler plant project at Burruss Building has been successfully completed as of today, Monday, July 7. All services are now fully operational.
Jul 7, 12:55 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 13:48 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 26, 17:13 EDT
Update - There is work that will be done this Saturday, 4/19 that will involve a large crane. Work is scheduled for 7:00 AM-3:00 PM. Both the 3rd and 4th floors will be primarily impacted by the project along with the loading dock areas for Burruss Building and the Commons. It is essential that those areas remain unoccupied during this timeframe. No utilities will be affected.
Apr 17, 07:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:00 EDT
Scheduled - Boiler Plant Project begins today, Monday, April 7 and will be completed by mid-July. This will involve demolition of the existing boiler system, construction to the surrounding area on the roof, and installation of new equipment. The heating component of the HVAC system will be non-operational starting today and will remain so throughout the month of April. The HVAC air conditioning system and the hot water heating system in the building will remain unaffected.
Apr 7, 09:57 EDT
HVAC Outage - 385 Sturgis Library
Resolved - The HVAC outage affecting Sturgis Library has been resolved as of 12:00 PM today. HVAC services have been restored.
Jul 7, 12:18 EDT
Update - The contractor is in the process of acquiring additional components that are required to complete the repair.
Jul 7, 09:49 EDT
Identified - Our team is continuing to address the HVAC outage at Sturgis Library on the Kennesaw Campus. As of 12:00 PM, the contractor has confirmed that the required parts are currently in transit and are being shipped through overnight delivery. The estimated delivery of the required components is expected by tomorrow morning, July 3. Once the components are received, repairs to the system will commence promptly.
Impact: The HVAC system will remain offline until repairs have been completed.
Jul 2, 12:04 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Degree Works Issue Identified - Thursday 07/03/2025
Resolved - University Information Technology Services (UITS) has confirmed that Degree Works is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Jul 3, 10:05 EDT
Investigating - Some users are currently reporting issues with Degree Works, and the UITS team is working quickly to fix the problem.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jul 3, 09:39 EDT
Jul 2, 2025
iStart/Sunapsis Planned Maintenance, Wednesday, 07/02/2025, 5:00 P.M. through Wednesday, 07/02/2025, 8:30 P.M.
Completed - The scheduled maintenance has been completed.
Jul 2, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 17:00 EDT
Scheduled - iStart/Sunapsis will be unavailable for system maintenance beginning Wednesday, 07/02/2025, 5:00 P.M. and extending through Wednesday, 07/02/2025, 8:30 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jun 23, 19:40 EDT
Wi-Fi Issues Identified on Kennesaw and Marietta Campuses - Wednesday,07/02/25
Resolved - This incident has been resolved.
Jul 2, 16:06 EDT
Monitoring - A fix has been implemented, and we are actively monitoring the results. In the meantime, you may need to forget and reconnect to the KSU network. Please note that some devices may prompt you to accept a certificate when reconnecting to the KSU network.
Jul 2, 10:42 EDT
Investigating - Both the Marietta and Kennesaw campuses are currently experiencing issues with Wi-Fi.

We know the Wi-Fi connection is important to you, and UITS is working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jul 2, 08:01 EDT
Jul 1, 2025
Banner Admin Pages Issue Identified - Tuesday, 07/01/2025
Resolved - This incident has been resolved.
Jul 1, 09:17 EDT
Investigating - Some users are currently reporting issues with the Banner Admin Pages. We are currently investigating these issues.

We know the Banner System is important to you, and the IT team is working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jul 1, 09:13 EDT
Banner Planned Maintenance, Monday, 6/30/2025, 5:30 p.m. through Tuesday, 7/01/2025, 1:00 a.m.
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:30 EDT
Scheduled - Banner (Production Database, Owl Express, Banner Administrative Pages, and Degree Works) will be unavailable for system maintenance beginning Monday, 6/30/2025, 5:30 p.m. and extending through Tuesday, 7/01/2025, 1:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Jun 5, 10:46 EDT
Jun 30, 2025
KSU Bookstore Website Planned Maintenance, Friday, 06/27/25, 5:00 p.m. through Monday, 06/30/25, 7:00 p.m.
Completed - The scheduled maintenance has been completed.
Jun 30, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 17:00 EDT
Scheduled - The KSU Bookstore website will experience intermittent outages during system maintenance beginning Friday, 06/27/25, 5:00 p.m. and extending through Monday, 06/30/25, 7:00 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jun 27, 16:55 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Jun 26, 2025
Scheduled Utility Maintenance - Sewer Line Replacement outside of Hornet Village
Completed - We are pleased to confirm that the sewer repair work outside of Hornet Village on the Marietta Campus has been completed. The new sidewalk is open for pedestrian use; however, vehicle access should be restricted until after July 21st to allow the concrete to properly cure for 30 days.
Jun 26, 10:28 EDT
Update - Timeline for the project has been extended due to recent weather conditions. Work is estimated to conclude by next Friday, June 27.
Jun 17, 07:56 EDT
In progress - Work has been rescheduled to begin Monday, June 9.
Jun 9, 06:00 EDT
Scheduled - A sewer line replacement is in progress between two manholes located in front of Hornet Village, extending from Building 100 to the entrance of Building 200.
Work will begin on Thursday, June 5 and is expected to conclude on Sunday, June 15.
The sidewalk along the K-Field side of Hornet Village will not be accessible. Alternatively, pedestrians may use the pathway adjacent to the West Residence Lot or the sidewalk connecting Lot G to Alumni Walk.
Jun 2, 14:49 EDT
Elevator #1 Outage in Prillaman Hall on Kennesaw Campus
Completed - Maintenance at Prillaman Hall for Elevator #1 has been successfully completed. Services are now fully operational.
Jun 26, 08:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:06 EDT
Scheduled - Our team addressing the elevator outage at Prillaman Hall on the Kennesaw. Our contractor has been notified and will be on site to observe and start on repairs as soon as possible. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #1 is currently out of order. Elevator #2 is still in service.
Jun 23, 08:06 EDT
Jun 25, 2025
iStart/Sunapsis Planned Maintenance, Wednesday, 06/25/2025, 5:00 P.M. through Wednesday, 06/25/2025, 8:30 P.M.
Completed - The scheduled maintenance has been completed.
Jun 25, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 EDT
Scheduled - iStart/Sunapsis will be unavailable for system maintenance beginning Wednesday, 06/25/2025, 5:00 P.M. and extending through Wednesday, 06/25/2025, 8:30 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jun 23, 19:34 EDT
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