About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

Student Housing (MyResNet) Wi-Fi Issues Identified - Kennesaw campus - Tuesday, 02/17/2026
Investigating - The Student Housing (MyResNet) is currently experiencing issues with Wi-Fi on the Kennesaw campus.

We know the Wi-Fi connection is important to you, and Boldyn is working diligently to resolve the issue.

Have questions?

Boldyn Networks provides 24/7 internet connectivity support.

Call: 833-548-2901
Email: support.hed@boldyn.com
Chat live at kennesaw.hed.boldyn.com
Feb 17, 2026 - 12:14 EST
Proposal Management Application (Cayuse) Service Issues - Friday, February 13, 2026
Investigating - The Proposal Management system, Cayuse, is experiencing issues with student and staff logins. Faculty accounts appear to be unaffected. The Office is Research is engaged with the vendor to resolve this as quickly as possible.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 13, 2026 - 18:15 EST
Microsoft Teams Issue Identified - Thursday, 02/12/2026
Investigating - Microsoft has indicated an issue with Office 365 impacting the following actions:

- Users are unable to join some Microsoft Teams meetings through the "Join" button in the meeting chat

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 12, 2026 - 08:02 EST
KSU Mall Marketplace Service Issues - Wednesday, 02/11/2026
Investigating - Some users are currently reporting issues with adding products to their cart in KSU Mall Marketplace.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 11, 2026 - 12:28 EST
Microsoft Teams Shared Files Issue Identified - Wednesday, 2/11/2026
Investigating - Microsoft has indicated an issue with Teams impacting the following actions:

- Shared Files may be inaccessible or slow to load.

Microsoft is actively working to resolve the issue.

We are monitoring the situation and will provide updates as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 11, 2026 - 08:18 EST
Lighting Upgrade Project for 640 Architecture Building
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 2026 - 05:00 EST
Scheduled - Impact Details: 
Description: This project includes replacing existing light fixtures and installing new lighting controls and switches. During this work, some areas may experience temporary disruptions, including brief periods of reduced or no lighting and limited access while installations are underway.
Schedule & Locations:
Work will occur on weekdays from 5:00 AM–1:00 PM (with 9:00 AM–1:00 PM reserved for areas clear of occupants) and on weekends.
Floor-by-floor schedule (subject to minor adjustments as the project progresses):
Ground floor & 1st floor: January 26
1st floor: January 26-February 23
2nd floor: February 16-March 9
3rd floor: March 2-March 31
Specific areas NOT included:
Ground floor: N003 (building systems lab), N007 (project archives), N014 (wood shop)
1st floor: N173-N176 (classrooms), N145 (jury gallery), N103 (gallery)
3rd floor: N310 (CDAC studio), N315 (student lounge)
Window stair area on all floors
Reason: This upgrade will enhance energy efficiency across KSU by reducing wattage through LED lighting installation and lowering operational hours through automated controls and dimming capabilities. These improvements will help decrease overall energy consumption.
Logistics: Work will progress floor by floor, beginning on the ground level and moving upward to the 3rd floor. A storage container will be placed near the chiller yard to house project materials and will be positioned to avoid disrupting daily operations. Weekend work may be added as needed to maintain the project schedule. Project managers will continue coordinating directly with building occupants and will provide ongoing updates throughout the duration of the work.
Contact plantops@kennesaw.edu if you have any questions.
Jan 26, 2026 05:00 - Apr 6, 2026 06:00 EDT
Academic & Research Services Degraded Performance
CCSE Student Virtual Desktops Operational
D2L Brightspace Operational
eCore Operational
High Performance Computing Operational
IT/AV Checkout Operational
iThenticate Operational
Kaltura MediaSpace Operational
Moodle Operational
OwlTrain / Percipio Operational
Qualtrics Operational
Respondus Operational
Turnitin Operational
Virtual Owl Operational
VoiceThread Operational
Cayuse - Proposal Management Platform Degraded Performance
Accounts & Identity Management Operational
Authentication Services Operational
Multifactor Authentication - Microsoft Authenticator Operational
NetID Services Operational
Business Operations Degraded Performance
Agiloft Operational
KSU Facilities Portal Operational
apps.kennesaw.edu Operational
Campus Directory Operational
Concur Operational
Decisions Operational
DocuSign Operational
ePro / Peoplesoft Operational
ETQ Reliance Operational
Event Management System (EMS) Operational
Faculty Information System (FIS) Operational
Financial Edge Operational
Formstack Operational
GeorgiaFIRST Marketplace Operational
Grubhub Operational
Handshake - Student Hiring Operational
KCash Manager Operational
KnowBe4 Operational
KSU Connect Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) Degraded Performance
LiquidFiles (Send-A-File) Operational
Meal Plans Operational
Mobile Talon Card Operational
OmniUpdate Operational
OneUSG Connect Operational
Online Giving Website Operational
Owl Pay Operational
Parking Portal Operational
Point of Sale Systems Operational
Raiser's Edge Operational
Salesforce/TargetX Operational
SAS Reports Operational
ServiceNow Operational
Steppingblocks Operational
Student Recreation Center Portal Operational
Time Clocks Operational
Titanium Operational
Transact eAccounts Operational
WebCheckout Operational
Salto Operational
Communications Partial Outage
Call Center Phones (Platform28) Operational
KSUTV Operational
KSU Websites Operational
Microsoft 365 / Campus Email Operational
Microsoft Teams Degraded Performance
Network - Kennesaw Operational
Network - Marietta Operational
Owl Life Operational
OwlTV Operational
PeachNet Network Operational
Student Housing Network (MyResNet) Partial Outage
Teams Calling Operational
WiFi - Eduroam Operational
WiFi - Kennesaw Operational
WiFi - Marietta Operational
University Event Calendar - Localist Operational
Zoom Meetings Operational
Productivity Services Operational
Adobe Creative Cloud Operational
Copy Print Operational
Scanning Operational
Global Protect VPN Operational
Shared Network Drives Operational
Student Records Operational
Banner Admin Pages Operational
Banner / Owl Express Operational
CampusLogic Operational
DataTransfer Operational
DegreeWorks Operational
ePay / Student Accounts Operational
Housing Portal - StarRez Operational
iStart/Sunapsis Operational
Navigate EAB Operational
OnBase Operational
OwlLife Operational
Scholarship Portal Operational
Symplicity Operational
Watermark Operational
Utilities & Engineering Services Kennesaw Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Town Point 2nd Floor Network Maintenance, Tuesday, 02/17/2026, 10:00 p.m. through Tuesday, 02/17/2026, 11:00 p.m. Feb 17, 2026 22:00-23:00 EST

Network connections on the 2nd floor of Town Point will be unavailable during a network maintenance beginning Tuesday, 02/17/2026, 10:00 p.m. and extending through Tuesday, 02/17/2026, 11:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Feb 04, 2026 - 10:39 EST

KSU Wi-Fi Network Planned Maintenance, 11:00 p.m. February 17th, 2026 through 12:00 a.m. February 18th, 2026. Feb 17, 2026 23:00 - Feb 18, 2026 00:00 EST

KSU Wi-Fi Network will experience minor slowness and disruptions for system maintenance beginning at 11:00 p.m. on February 17th, 2026, and extending through 12:00 a.m. on February 18th, 2026.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Feb 11, 2026 - 12:46 EST

Town Point 3rd Floor Network Maintenance, Wednesday, 02/18/2026, 10:00 p.m. through Wednesday, 02/18/2026, 11:00 p.m. Feb 18, 2026 22:00-23:00 EST

Network connections on the 3rd floor of Town Point will be unavailable during a network maintenance beginning Wednesday, 02/18/2026, 10:00 p.m. and extending through Wednesday, 02/18/2026, 11:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Feb 04, 2026 - 10:42 EST

Town Point 4th Floor Network Maintenance, Thursday, 02/19/2026, 10:00 p.m. through Thursday, 02/19/2026, 11:00 p.m. Feb 19, 2026 22:00-23:00 EST

Network connections on the 4th floor of Town Point will be unavailable during a network maintenance beginning Thursday, 02/19/2026, 10:00 p.m. and extending through Thursday, 02/19/2026, 11:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Feb 04, 2026 - 10:43 EST

Moodle Planned Maintenance, Saturday 02/21/2026, 10:00 p.m. through Sunday 02/22/2026, 12:00 a.m. Feb 21, 2026 22:00 - Feb 22, 2026 00:00 EST

Moodle will be unavailable due to a system upgrade beginning Saturday, 02/21/2026, 10:00 p.m. and extending through Sunday, 02/22/2026, 12:00 a.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Feb 11, 2026 - 12:48 EST
Feb 17, 2026

Unresolved incident: Student Housing (MyResNet) Wi-Fi Issues Identified - Kennesaw campus - Tuesday, 02/17/2026.

Feb 16, 2026
Town Point 1st Floor Network Maintenance, Monday, 02/16/2026, 10:00 p.m. through Monday, 02/16/2026, 11:00 p.m.
Completed - The scheduled maintenance has been completed.
Feb 16, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:00 EST
Scheduled - Network connections on the 1st floor of Town Point will be unavailable during a network maintenance beginning Monday, 02/16/2026, 10:00 p.m. and extending through Monday, 02/16/2026, 11:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Feb 4, 10:38 EST
StarRez Planned Maintenance, Monday, 2/16/2026, 5:00 p.m. through Monday, 2/16/2026, 7:00 p.m.
Completed - The scheduled maintenance has been completed.
Feb 16, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:00 EST
Scheduled - StarRez will be unavailable for system maintenance beginning Monday, 2/16/2026, 5:00 p.m. and extending through Monday, 2/16/2026, 7:00 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 4, 11:21 EST
Feb 15, 2026

No incidents reported.

Feb 14, 2026
Manhole Repair at Marietta Central Lot and Outside 680 Atrium Building
Completed - The scheduled maintenance has been completed.
Feb 14, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 EST
Scheduled - Impact Details: 
Description & Location: These closures are necessary to complete concrete work that will restore manhole access to sewer lines in both areas.
Central Parking Lot (P35) Entrance: One half of the entrance drive will be closed on the Marietta Campus.
Atrium Building: A sidewalk near the east building entry will be closed.
Schedule: The concrete restoration is scheduled to take place Friday, February 13 and Saturday, February 14. Work will occur between approximately 8:00 AM and 4:00 PM each day.
Reason:  Restoring manhole access with concrete strengthens the structure, protects the sewer line, and ensures safe, reliable access for future maintenance while reducing the risk of system failures.
Logistics : All barricades and signage will be provided by the contractor, Southern Edge Concrete. Patrons may use alternate entrances to the Atrium Building. Central Lot will remain accessible through its other entry/exit during this time.
Feb 12, 14:07 EST
Banner and Owl Express Planned Maintenance, Saturday, 02/14/2026, 9:00 A.M. through Saturday, 02/14/2026, 1:00 P.M.
Completed - The scheduled maintenance has been completed.
Feb 14, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 09:00 EST
Scheduled - Banner and Owl Express will be unavailable for system maintenance beginning Saturday, 02/14/2026, 9:00 A.M. and extending through Saturday, 02/14/2026, 1:00 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 11, 12:34 EST
Feb 13, 2026

Unresolved incident: Proposal Management Application (Cayuse) Service Issues - Friday, February 13, 2026.

Feb 12, 2026
Microsoft Outlook Email Delays Identified - Monday, 02/09/26
Resolved - This incident has been resolved.
Feb 12, 14:56 EST
Investigating - Some legitimate email messages are being incorrectly identified as phishing and automatically quarantined by Microsoft.

Microsoft has indicated the following issues:

-Some recipients are not receiving some expected emails.
-Some senders are not being notified when a message is quarantined.

If you believe you are missing an email, contact the Service Desk so the message can be reviewed and released if appropriate.

Microsoft is actively working to resolve the issue. We are monitoring the situation and will provide updates as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 9, 17:14 EST
Transact Planned Maintenance, Thursday 02/12/2026, 12:00 a.m. through Thursday 02/12/2026, 7:00 a.m.
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 10:55 EST
Scheduled - Transact will be unavailable for system maintenance beginning Thursday 02/12/2026, 12:00 a.m. through Thursday 02/12/2026, 7:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Feb 4, 10:55 EST
Feb 11, 2026
Repair Work on Generator at 492 Zuckerman Museum
Completed - The repair on the generator has been completed, and it is now operational.
Feb 11, 17:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 08:43 EST
Scheduled - Impact Details:
Description & Location: The generator at the Zuckerman Museum is currently not operational. The unit will remain offline until a replacement breaker is delivered and installed. As a result, the building does not have a backup power supply at this time.
Schedule: Replacement parts are now expected to arrive on Wednesday, February 11 with repairs anticipated to be completed by end of day Thursday, February 12.
Reason: This repair is necessary to restore the generator to proper working condition.
Logistics: While the generator remains out of service, backup power will not be available. In the event of a power loss, exit and emergency lighting and elevators will be inactive and non‑operational. At this time, we anticipate mild weather conditions and do not foresee any upcoming threats that may impact building power.
Feb 10, 08:43 EST
Cayuse IRB Planned Maintenance, Monday, 02/09/2026, 12:00 a.m. through Sunday, 02/11/2026, ending at 11:00 a.m.
Completed - The scheduled maintenance has been completed.
Feb 11, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 EST
Scheduled - Cayuse IRB will be unavailable for system maintenance beginning Monday, 02/09/2026, 12:00 a.m. and extending through Sunday, 02/11/2026, ending at 11:00 a.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 4, 11:02 EST
Feb 10, 2026
Feb 9, 2026
Feb 8, 2026

No incidents reported.

Feb 7, 2026
Degree Works Planned Maintenance, Saturday, 02/07/2026 8:00 a.m. through Saturday, 02/07/2026 7:00 p.m.
Completed - The scheduled maintenance has been completed.
Feb 7, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:00 EST
Scheduled - Degree Works will be unavailable for system maintenance beginning Saturday, 02/07/2026 8:00 a.m. and extending through Saturday, 02/07/2026 7:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Jan 28, 13:40 EST
Turnitin Planned Maintenance, Saturday, 02/07/2026, 11:00 A.M. through Saturday, 02/07/2026, 5:00 P.M.
Completed - The scheduled maintenance has been completed.
Feb 7, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 11:00 EST
Scheduled - Turnitin will experience intermittent availability during system maintenance beginning Saturday, 02/07/2026, 11:00 A.M. and extending through Saturday, 02/07/2026, 5:00 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jan 7, 09:23 EST
Student Housing (MyResNet) Wi-Fi Issues Identified - Thursday, 02/05/2026
Resolved - This incident has been resolved.
Feb 7, 13:35 EST
Update - MyResNet Student Housing Network Services remain unavailable. External repair efforts are ongoing, and teams are actively working to restore service as quickly as possible.
Feb 6, 09:27 EST
Investigating - The Student Housing (MyResNet) is currently experiencing issues with Wi-Fi on the Kennesaw Campus.

We know the Wi-Fi connection is important to you, and Boldyn is working diligently to resolve the issue.

Have questions?

Boldyn Networks provides 24/7 internet connectivity support.

Call: 833-548-2901
Email: support.hed@boldyn.com
Chat live at kennesaw.hed.boldyn.com
Feb 5, 20:43 EST
VoiceThread Planned Maintenance, Saturday, 02/07/2026, 7:00 a.m through Saturday, 02/07/2026, 11:00 a.m
Completed - The scheduled maintenance has been completed.
Feb 7, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 07:00 EST
Scheduled - VoiceThread users may experience slowness during system maintenance beginning Saturday, 02/07/2026, 7:00 a.m and extending through Saturday, 02/07/2026, 11:00 a.m

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Feb 6, 10:32 EST
Feb 6, 2026
Feb 5, 2026
Feb 4, 2026
ETQ Reliance Planned Maintenance, Wednesday, 2/4/2026, 5:00 p.m. through Wednesday, 2/4/2026, 6:00 p.m.
Completed - The scheduled maintenance has been completed.
Feb 4, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 18:00 EST
Scheduled - ETQ Reliance will be unavailable for system maintenance beginning Wednesday, 2/4/2026, 5:00 p.m., extending through Wednesday, 2/4/2026, 6:00 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 4, 11:11 EST
Feb 3, 2026
WebCheckout Planned Maintenance, Tuesday, 02/03/2026, 4:00 P.M. through Tuesday, 02/03/2026, 5:00 P.M.
Completed - The scheduled maintenance has been completed.
Feb 3, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 16:00 EST
Scheduled - WebCheckout will be unavailable for system maintenance beginning Tuesday, 02/03/2026, 4:00 P.M. and extending through Tuesday, 02/03/2026, 5:00 P.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Jan 21, 17:05 EST
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