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About the KSU Status Page


The KSU Status Page provides up-to-date service information about the status of and upcoming maintenance for Kennesaw State University IT systems and services.

If you are encountering a problem that is not listed on this page, please report your issue to the KSU Service Desk at the KSU Service Portal.

Use the link below to sign up for text (phone icon) or email (mail icon) updates.

All Systems Operational
Academic & Research Services ? Operational
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Operational
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Mall (Marketplace) ? Operational
Meal Plans ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Steppingblocks ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
LiquidFiles (Send-A-File) Operational
WebCheckout Operational
Communications ? Operational
Campus Telephone System ? Operational
Network - Kennesaw ? Operational
WiFi - Kennesaw ? Operational
Network - Marietta ? Operational
WiFi - Marietta ? Operational
PeachNet Network ? Operational
KSU Websites ? Operational
Microsoft Teams ? Operational
OwlTV ? Operational
Office 365 / Campus Email ? Operational
Student Housing Network (MyResNet) Operational
University Event Calendar - Localist ? Operational
WiFi - Eduroam ? Operational
Zoom Meetings Operational
Productivity Services ? Operational
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Operational
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
DataTransfer ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
iStart/Sunapsis Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Degree Works Planned Maintenance, Saturday December 7, 2024, 8:00 a.m. through Monday December 9, 2024, 12:00 a.m. Dec 7, 2024 08:00 - Dec 9, 2024 00:00 EST
Degree Works will be unavailable for system maintenance beginning Saturday December 7, 2024, 8:00 a.m., and extending through Monday December 9, 2024, 12:00 a.m.
For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Nov 21, 2024 - 18:00 EST
Campus Network Planned Maintenance, Sunday, December 8, 2024, 12:00 A.M. through Sunday, December 8, 2024, 2:00 A.M. Dec 8, 2024 00:00-02:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 2024 - 14:34 EST
Scheduled - The network(wired, Wi-Fi, and VoIP Phones) for both the Kennesaw and Marietta campus may experience intermittent unavailability or slowness during system maintenance beginning Sunday, December 8, 2024, 12:00 A.M. extending through Sunday, December 8, 2024, 2:00 A.M..

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Nov 27, 2024 - 14:32 EST
Global Protect Planned Maintenance, Wednesday, December 11, 2024, 9:00 p.m. through Wednesday, December 11, 2024, 10:00 p.m. Dec 11, 2024 21:00-22:00 EST
Global Protect VPN-Groups users may see a minor disruption of service during system maintenance beginning Wednesday, December 11, 2024, 9:00 p.m. and extending through Wednesday, December 11, 2024, 10:00 p.m..

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Dec 06, 2024 - 08:55 EST
Banner, Degree Works, SAS, and Ad Astra Planned Maintenance, Sunday December 15 2024, 7:00 a.m. through Monday, December 16, 2024, 12:00 a.m. Dec 15, 2024 07:00 - Dec 16, 2024 00:00 EST
Banner, Degree Works, SAS, and Ad Astra will be unavailable for system maintenance beginning Sunday December 15 2024, 7:00 a.m. and extending through Monday, December 16, 2024, 12:00 a.m.

Anything that uses data from the Banner Database will be impacted, including EMS and KSU Connect

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Nov 21, 2024 - 18:15 EST
Kaltura MediaSpace Planned Upgrade, Monday, December 16, 2024, 8:00 a.m. through Monday, December 16, 2024, 12:00 p.m. Dec 16, 2024 08:00-12:00 EST
Kaltura MediaSpace will be available, but users may experience issues during the upgrade beginning Monday, December 16, 2024, 8:00 a.m. and extending through Monday, December 16, 2024, 12:00 p.m..

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Dec 06, 2024 - 09:02 EST
Past Incidents
Dec 6, 2024
Microsoft Teams Service Issues - Monday, December 2, 2024
Resolved - University Information Technology Services (UITS) has confirmed that Microsoft Teams is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Dec 6, 09:35 EST
Identified - Microsoft is reporting that some users may be encountering multiple issues in the Microsoft Teams service

Some of these issues include:
- View any or up to date profile data
- Update, create, or view calendar meetings
- Send or read messages
- Add new users to teams
- Known users appearing as unknown

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Dec 2, 07:55 EST
Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
AiM Facilities Management Planned Maintenance, Tuesday, December 3 2024, 5:00 p.m. through Tuesday, December 3 2024, 5:15 p.m.
Completed - The scheduled maintenance has been completed.
Dec 3, 05:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 05:00 EST
Scheduled - AiM Facilities Management will be unavailable for system maintenance beginning Tuesday, December 3 2024, 5:00 p.m. and extending through Tuesday, December 3 2024, 5:15 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Nov 21, 18:21 EST
Dec 2, 2024
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024
College of Computing and Software Engineering(CCSE) Virtual Machines and CCSE NetLab Planned Maintenance, Monday, November 25, 8:00 A.M. through Thursday, November 28, 8:00 A.M.
Completed - The scheduled maintenance has been completed.
Nov 28, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:00 EST
Scheduled - NetLab and the Virtual Machines for the College of Computing and Software Engineering will be unavailable for system maintenance beginning Monday, November 25, 8:00 A.M. and extending through Thursday, November 28, 8:00 A.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Nov 14, 16:34 EST
Nov 27, 2024
Campus Telephone System - International Calling Service Issues - Tuesday, Novemeber 26, 2024
Resolved - This incident has been resolved.
Nov 27, 15:21 EST
Investigating - Users are currently reporting service issues with making international calls using the campus VoIP Phones.

UITS is currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Nov 26, 15:58 EST
Nov 26, 2024
Microsoft 365 Service Issues - November 25, 2024
Resolved - This incident has been resolved.
Nov 26, 13:49 EST
Update - We are continuing to monitor for any further issues.
Nov 26, 08:28 EST
Monitoring - Microsoft has implemented a fix, restoring operation to most affected services.

They are actively working to resolve the remaining service issues.

For further assistance or questions, please reach out to the KSU Service Desk at service@kennesaw.edu.
Nov 25, 15:56 EST
Update - Microsoft is continuing to work through these issues.
Nov 25, 12:50 EST
Update - We are continuing to investigate this issue.
Nov 25, 09:32 EST
Investigating - Some users are currently reporting service issues with Office 365.

Users may be unable to access or use some services and features.

Some users may be unable to sync or send new email messages from Outlook for Mac.

Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web.

Microsoft is currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Nov 25, 09:29 EST
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

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