Microsoft Office 365, OneDrive and SharePoint Issue Identified - 08/31/2026
Investigating - Microsoft has indicated an issue with Office 365 impacting the following actions:

- OneDrive and SharePoint may not load correctly or show updates

- The Calendar may not load or update correctly in Outlook and Teams

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Aug 31, 2026 - 15:17 EDT
Microsoft Outlook Issue Identified - Monday, 08/31/2026
Investigating - Microsoft has indicated an issue with Outlook impacting the following actions:

- Delays in sending and receiving messages

- Login issues when accessing Outlook Desktop and/or Outlook for the Web

- Errors when performing Administrative Actions and Mailbox Operations

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Aug 31, 2026 - 13:19 EDT
HVAC Disruption at 440 English Building on 8/17
Update - New Information: 
-Parts needed for the repair are currently en route. In the meantime, the HVAC unit is operating as effectively as possible, given the temporary limitations.
-At this time, the building is maintaining normal temperatures between 70°F-74°F throughout.
-A contingency plan is in place to maintain stable building conditions until full repairs can be completed.
-The building is being monitored throughout the day by Plant Operations staff.

Action Requested:
Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

Communication Moving Forward:
We will follow up at a later date with additional information on when to expect repairs to begin.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu.
Aug 25, 2026 - 16:11 EDT
Update - Plant Operations is continuing to monitor temperatures. Further repairs are underway.
Aug 20, 2026 - 15:48 EDT
Update - The building is still currently maintaining temperatures between 72°F and 74°F throughout.
Aug 18, 2026 - 15:25 EDT
Update - New Information: 
-One of our designated HVAC contractors was onsite yesterday evening to assess why the building was not cooling properly after the cooling tower foaming issue was resolved. Their technician identified a failed chiller bearing module controller.

-The estimated lead time for the replacement controller is approximately 2-4 days.

-Until the controller is replaced, the chiller can operate only with one compressor. To maintain stable building temperatures during this week’s high heat index, the chiller will need to run continuously, 24/7.

-Our priority is to source and replace the controller as quickly as possible to restore full cooling capacity.
At this time, the building is maintaining temperatures between 72°F and 74°F throughout.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu. For immediate assistance during after-hours, please call Public Safety at 470-578-6666.
Aug 18, 2026 - 11:34 EDT
Monitoring - New Information: 
The HVAC system is operating, but it will require additional time to return to its normal setpoint temperature.
The Plant Operations team will continue monitoring temperatures this afternoon and again tomorrow morning. A follow‑up update will be sent tomorrow to share progress.

Action Requested:
Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.
If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu. During after hour assistance, please call Public Safety at 470-578-6666.
Aug 17, 2026 - 15:47 EDT
Identified - There is a HVAC services disruption at the English Building on the Kennesaw Campus.
Current Known Impact:
The English Building is currently experiencing an HVAC cooling issue that is affecting building temperatures.

Plant Operations HVAC staff are onsite and actively working to restore normal cooling. A water treatment vendor is also responding to address an issue with the cooling tower that is preventing the chiller from operating properly.

Due to the current outdoor temperatures and heat index, the building will require additional time to return to normal temperature once the system is fully operational. We currently anticipate the building reaching its normal temperature setpoint this afternoon.

Action Requested:
Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu.
Aug 17, 2026 - 10:05 EDT
Academic & Research Services Operational
CCSE Student Virtual Desktops Operational
Coursera Operational
D2L Brightspace Operational
eCore Operational
High Performance Computing Operational
IT/AV Checkout Operational
iThenticate Operational
Kaltura MediaSpace Operational
Moodle Operational
OwlTrain / Percipio Operational
Qualtrics Operational
Respondus Operational
Turnitin Operational
Virtual Owl Operational
VoiceThread Operational
Cayuse - Proposal Management Platform Operational
SoftChalk Operational
Simple Syllabus Operational
Accounts & Identity Management Operational
Authentication Services Operational
Multifactor Authentication - Microsoft Authenticator Operational
NetID Services Operational
Business Operations Operational
Agiloft Operational
apps.kennesaw.edu Operational
Campus Directory Operational
Concur Operational
Decisions Operational
DocuSign Operational
ePro / Peoplesoft Operational
ETQ Reliance Operational
Event Management System (EMS) Operational
Faculty Information System (FIS) Operational
Financial Edge Operational
Formstack Operational
GeorgiaFIRST Marketplace Operational
Grubhub Operational
Handshake - Student Hiring Operational
KCash Manager Operational
KnowBe4 Operational
KSU Connect Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) Operational
LiquidFiles (Send-A-File) Operational
Meal Plans Operational
Mobile Talon Card Operational
OmniUpdate Operational
OneUSG Connect Operational
Online Giving Website Operational
Owl Pay Operational
Parking Portal Operational
Point of Sale Systems Operational
Raiser's Edge Operational
Salesforce/TargetX Operational
Salto Operational
SAS Reports Operational
ServiceNow Operational
Steppingblocks Operational
Student Recreation Center Portal Operational
Time Clocks Operational
Titanium Operational
Transact eAccounts Operational
WebCheckout Operational
Communications Partial Outage
Call Center Phones (Platform28) Operational
Campus Email Partial Outage
eFax Operational
Kahoot Operational
KSUTV Operational
KSU Websites Operational
Microsoft 365 Partial Outage
Microsoft Teams Operational
Network - Kennesaw Operational
Network - Marietta Operational
Owl Life Operational
OwlTV Operational
PeachNet Network Operational
Phone Fax Operational
Student Housing Network (MyResNet) Operational
Teams Calling Operational
University Event Calendar - Localist Operational
WiFi - Eduroam Operational
WiFi - Kennesaw Operational
WiFi - Marietta Operational
Zoom Meetings Operational
Productivity Services Operational
Adobe Creative Cloud Operational
Copilot Operational
Copy Print Operational
Scanning Operational
Global Protect VPN Operational
Shared Network Drives Operational
Student Records Operational
Banner Admin Pages Operational
Banner / Owl Express Operational
CampusLogic Operational
DataTransfer Operational
DegreeWorks Operational
ePay / Student Accounts Operational
Housing Portal - StarRez Operational
iStart/Sunapsis Operational
Navigate EAB Operational
OnBase Operational
OwlLife Operational
Scholarship Portal Operational
Symplicity Operational
Watermark Operational
Utilities & Engineering Services Kennesaw Degraded Performance
HVAC(Heating, Ventilation, and Air Conditioning) Systems Degraded Performance
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OnBase Planned Maintenance Sep 8, 2026 17:00-19:00 EDT

OnBase will be unavailable during system maintenance.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Sep 02, 2026 - 16:34 EDT

Degree Works Planned Upgrade Maintenance Sep 12, 2026 10:00-20:00 EDT

Degree Works will be unavailable for system upgrade maintenance.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Sep 02, 2026 - 10:24 EDT

Planned Water Outage for 846 Crawford Lab Building on 9/18 Sep 18, 2026 06:00-08:00 EDT

New Information: 
The work was originally scheduled for this morning but has been postponed. It is now rescheduled for Friday, September 18, from 6:00 to 8:00 a.m.

Impact Details
Description & Location: Water service will be turned off throughout the building to facilitate the installation of isolation valves in the main water line.

Reason: This outage is necessary to complete valve installation work that will support future maintenance and improve system reliability.

Logistics: All floors of the building will be without water during the outage period. Restrooms, sinks, eyewash stations, and any equipment requiring water will be unavailable. Occupants should plan accordingly and use restrooms in nearby buildings during this time (e.g. Engineering Lab, Engineering Technology Center,
Mathematics Building, Academic Building).

Please feel free to reach out with any questions or specific constraints we should keep in mind at plantops@kennesaw.edu or call 470-578-6224.
Posted on Sep 03, 2026 - 09:35 EDT

Owl Express - Banner Planned Maintenance Sep 26, 2026 08:00 - Sep 27, 2026 00:00 EDT

Owl Express - Degree Works - Banner Admin Pages - SAS Applications - Touchnet – Bill + Payment (Tuition and Payments) will be unavailable for system maintenance.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Jul 29, 2026 - 09:30 EDT

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Planned Water Outage for 846 Crawford Lab Building on 9/3
Completed - The scheduled maintenance has been completed.
Sep 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 EDT
Scheduled - Impact Details
Description & Location: Water service will be turned off throughout the building to facilitate the installation of isolation valves in the main water line.

Schedule: The work will take place on Thursday, September 3 from 6:00 a.m. – 8:00 a.m.

Reason: This outage is necessary to complete valve installation work that will support future maintenance and improve system reliability.

Logistics: All floors of the building will be without water during the outage period. Restrooms, sinks, eyewash stations, and any equipment requiring water will be unavailable. Occupants should plan accordingly and use restrooms in nearby buildings during this time (e.g. Engineering Lab, Engineering Technology Center,

Mathematics Building, Academic Building).

Please feel free to reach out with any questions or specific constraints we should keep in mind at plantops@kennesaw.edu or call 470-578-6224.
Aug 20, 15:53 EDT

Sep 2, 2026

Elevator Outage in 275 Clendenin Building 8/25-9/1
Resolved - We are pleased to confirm that the elevator outage at the Clendenin Building has been resolved. The elevator is now fully operational.
Thank you for your patience during this time. If you experience any further issues, please don’t hesitate to reach out to Plant Operations at 470-578-6224 or email plantops@kennesaw.edu. For calls after 5:00 PM, please call KSU Public Safety Dispatch at 470-578-6666.
Sep 2, 07:11 EDT
Identified - Timeline Update:
-There has been a delay in receiving the necessary parts for the repair, which has pushed the service date to tomorrow, Tuesday, September 1.
-At this time, the completion date remains scheduled for the end of day on Tuesday, September 1.
-We anticipate the elevator will resume normal operations by the morning of Wednesday, September 2.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.
Aug 31, 11:06 EDT
Update - Timeline Update:
Our elevator contractor has done a thorough assessment of the elevator and is planning to start repairs on Monday, August 31.
Updated completion date is now Tuesday, September 1 by the end of business.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.
Aug 28, 15:04 EDT
Update - Timeline Update:
-Our elevator contractor has completed their assessment and confirmed that additional parts are required to finalize the repairs. These parts have been ordered and are currently en route, with the vendor expediting shipment as quickly as possible.
-We now anticipate that repairs will be completed by the morning of Monday, August 31.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.
Aug 26, 12:55 EDT
Investigating - Current Known Impact:
-The elevator is currently out of service due to a failed door‑operator motor. Service is expected to remain unavailable throughout the day tomorrow.
-ADA access to the 2nd and 3rd floor classrooms will not be available.

Action Requested:
Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to plantops@kennesaw.edu. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.
Aug 25, 16:12 EDT
OwlTrain / Percipio Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 22:00 EDT
Scheduled - OwlTrain / Percipio will be unavailable for system maintenance.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Sep 1, 16:56 EDT

Sep 1, 2026

Student Housing (MyResNet) Marietta campus Wi-Fi Issues Identified
Resolved - University Information Technology Services (UITS) has confirmed that Student Housing (MyResNet) Marietta campus Wi-Fi is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Sep 1, 09:51 EDT
Investigating - The Student Housing (MyResNet) on the Marietta campus is currently experiencing issues with Wi-Fi.

We know the Wi-Fi connection is important to you, and Boldyn is working diligently to resolve the issue.

Have questions?

Boldyn Networks provides 24/7 internet connectivity support.

Call: 833-548-2901
Email: support.hed@boldyn.com
Chat live at kennesaw.hed.boldyn.com
Sep 1, 08:48 EDT

Aug 31, 2026

Unresolved incidents: Microsoft Office 365, OneDrive and SharePoint Issue Identified - 08/31/2026, Microsoft Outlook Issue Identified - Monday, 08/31/2026.

Aug 30, 2026

Moodle Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 22:00 EDT
Scheduled - Moodle will be unavailable during this time due to scheduled system maintenance.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Aug 12, 09:46 EDT

Aug 29, 2026

KSU WiFi Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 22:00 EDT
Scheduled - The KSU and KSU Guest Wireless network may experience intermittent disruptions during scheduled system maintenance.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Aug 12, 09:44 EDT

Aug 28, 2026

Microsoft Office 365 Issue Identified
Resolved - University Information Technology Services (UITS) has confirmed that Office 365 is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Aug 28, 08:00 EDT
Investigating - Microsoft has indicated an issue with Office 365 impacting the following actions:

- Experiencing an issue with Office activation services. As a result, some users may see an “Office is not activated” message when using Microsoft Office desktop applications.

Workaround: Until the issue is resolved, please use the web version of Microsoft Office at o365.kennesaw.edu.

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Aug 24, 16:39 EDT
Microsoft Teams Issue Identified - 08/25/2026
Resolved - University Information Technology Services (UITS) has confirmed that Microsoft Teams is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Aug 28, 07:59 EDT
Investigating - Microsoft has indicated an issue with Teams impacting the following actions:

- Guest users are unable to access SharePoint Online sites connected to Microsoft Teams

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Aug 25, 15:24 EDT
Microsoft Bookings Issue Identified
Resolved - University Information Technology Services (UITS) has confirmed that Microsoft Bookings is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Aug 28, 07:58 EDT
Investigating - Microsoft has indicated an issue with Bookings impacting the following actions:

- Users may see blank pages when opening Microsoft Bookings.


We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Aug 27, 10:53 EDT

Aug 27, 2026

Aug 26, 2026

Aug 25, 2026

DataTransfer and Intelligent Capture Transcripts Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 17:30 EDT
Scheduled - DataTransfer and Intelligent Capture will be unavailable during this time due to scheduled system maintenance.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Aug 12, 10:45 EDT
Microsoft Teams Issue Identified
Resolved - This incident has been resolved.
Aug 25, 15:23 EDT
Investigating - Microsoft has indicated an issue with Teams impacting the following actions:

- Some users may experience degraded video quality when screensharing in Microsoft Teams

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Aug 24, 07:56 EDT

Aug 24, 2026

OwlTrain/Percipio Issue Identified - Thursday, 08/20/2026
Resolved - This incident has been resolved.
Aug 24, 16:51 EDT
Investigating - Some users are currently reporting issues with OwlTrain affecting the following:

- The Training Dashboard in Owl Express is not pulling training data over from Percipio/OwlTrain, which may show incomplete or wrong training data on the Training Dashboard.

The system admins are working quickly to fix the problem.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Aug 20, 08:41 EDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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