About the KSU Status Page


The KSU Status Page provides up-to-date service information about the status of and upcoming maintenance for Kennesaw State University IT systems and services.

If you are encountering a problem that is not listed on this page, please report your issue to the KSU Service Desk at the KSU Service Portal.

Use the link below to sign up for text (phone icon) or email (mail icon) updates.

Investigating - Users are currently reporting service issues with the Service Desk phone system. 470-578-3555 and 470-578-6999 are both affected.

If you are experiencing an issue and need technical help - please go to the service portal (service.kennesaw.edu) or send an email to service@kennesaw.edu to submit a ticket.

Our phone provider is currently investigating the issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Jul 15, 2024 - 12:48 EDT
Academic & Research Services ? Operational
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Operational
90 days ago
100.0 % uptime
Today
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Mall (Marketplace) ? Operational
Meal Plans ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
LiquidFiles (Send-A-File) Operational
90 days ago
100.0 % uptime
Today
WebCheckout Operational
90 days ago
100.0 % uptime
Today
Communications ? Operational
90 days ago
100.0 % uptime
Today
Campus Telephone System ? Operational
Network - Kennesaw ? Operational
WiFi - Kennesaw ? Operational
Network - Marietta ? Operational
WiFi - Marietta ? Operational
PeachNet Network ? Operational
KSU Websites ? Operational
OwlTV ? Operational
Microsoft Teams ? Operational
Office 365 / Campus Email ? Operational
University Event Calendar - Localist ? Operational
Zoom Meetings Operational
Student Housing Network (MyResNet) Operational
90 days ago
100.0 % uptime
Today
Productivity Services ? Operational
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Operational
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OnBase will be unavailable for system maintenance beginning July 23rd, 2024, 5:30 p.m., and extending through July 23rd, 2024, 6:00 p.m. Any users currently connected to the system will be disconnected at this time.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Posted on Jul 11, 2024 - 14:50 EDT
The campus network may experience slowness during system upgrades beginning Thursday, July 25, 2024, 8:00 p.m. and extending through Thursday, July 25, 2024, 11:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Posted on Jul 11, 2024 - 16:30 EDT
Campus Wi-Fi will be unavailable during system upgrades beginning Thursday, August 1, 2024, 11:00 p.m. and extending through Friday, August 2, 2024, 3:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Posted on Jul 18, 2024 - 11:27 EDT
Past Incidents
Jul 18, 2024

No incidents reported today.

Jul 17, 2024
Resolved - University Information Technology Services (UITS) has confirmed that Sunapsis is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Jul 17, 15:28 EDT
Investigating - Some users are currently reporting service issues with Sunapsis.

UITS and Sunapsis are currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Jul 17, 08:48 EDT
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 14:00 EDT
Scheduled - WebCheckout will be unavailable for system upgrade maintenance beginning Tuesday, July 16, 2024 2:00 p.m. and extending through Tuesday, July 16, 2024 4:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Jul 16, 09:47 EDT
Jul 15, 2024
Resolved - University Information Technology Services (UITS) has confirmed that Agiloft is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Jul 15, 11:51 EDT
Investigating - Some users are currently reporting service issues with Agiloft.

UITS is currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Jul 15, 09:50 EDT
Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:00 EDT
Scheduled - GeorgiaFIRST Marketplace will be unavailable for system maintenance beginning Friday, July 12, 2024, 9:00 p.m. and extending through Sunday, July 14, 2024, 12:00 p.m..

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Jul 9, 10:17 EDT
Jul 13, 2024

No incidents reported.

Jul 12, 2024
Jul 11, 2024
Resolved - University Information Technology Services (UITS) has confirmed that SAS is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Jul 11, 10:49 EDT
Investigating - Users are currently experiencing service issues with SAS Reports.

UITS is currently investigating these issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Jul 11, 09:49 EDT
Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - University Information Technology Services (UITS) has confirmed that the phone systems are functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Jul 9, 09:35 EDT
Update - Enrollment Services, which include the Registrar, Bursar, and Admissions offices, are also experiencing issues with their phone systems.
Jul 9, 08:57 EDT
Identified - Users are currently reporting service issues with the Service Desk phone system. 470-578-3555 and 470-578-6999 are both affected.

If you are experiencing an issue and need technical help - please go to the service portal (service.kennesaw.edu) or send an email to service@kennesaw.edu to submit a ticket.

Our phone provider is currently investigating the issues. We will provide further updates as they are available.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Jul 9, 08:21 EDT
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 20:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 EDT
Scheduled - NetID Password Services will be unavailable for system maintenance beginning Monday, July 8, 2024, 8:00 p.m. and extending through Monday, July 8, 2024, 8:05 p.m. Password changes will be unavailable during this time.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Jul 8, 17:08 EDT
Jul 7, 2024

No incidents reported.

Jul 6, 2024
Completed - The scheduled maintenance has been completed.
Jul 6, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:00 EDT
Scheduled - Owl Express/Degree Works, Banner Admin Pages, and SAS Maintenance will be unavailable for system maintenance beginning Saturday, July 6, 2024, 8:00 a.m. and extending through Saturday, July 6, 2024, 11:59 p.m.

During this time, the following functions will be unavailable or impacted:

Owl Express
DegreeWorks
Banner Admin Pages
SAS Application
SAS Data Warehouse
SAS Ad Astra
SAS Application for Financials
ePay (Touchnet - Bill + Payment)
EMS
KSU Connect
Owl Pay

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Jun 28, 13:54 EDT
Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.