About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

Boiler Plant Project for 560 Burruss Building
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:13 EDT
Update - There is work that will be done this Saturday, 4/19 that will involve a large crane. Work is scheduled for 7:00 AM-3:00 PM. Both the 3rd and 4th floors will be primarily impacted by the project along with the loading dock areas for Burruss Building and the Commons. It is essential that those areas remain unoccupied during this timeframe. No utilities will be affected.
Apr 17, 2025 - 07:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2025 - 10:00 EDT
Scheduled - Boiler Plant Project begins today, Monday, April 7 and will be completed by mid-July. This will involve demolition of the existing boiler system, construction to the surrounding area on the roof, and installation of new equipment. The heating component of the HVAC system will be non-operational starting today and will remain so throughout the month of April. The HVAC air conditioning system and the hot water heating system in the building will remain unaffected.
Apr 7, 2025 10:00 - Jul 10, 2025 10:00 EDT
Elevator #2 Outage in West Deck (P60) on Marietta Campus
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:05 EDT
Scheduled - Our team is still continuing to address the elevator outage at the West Deck on the Marietta Campus (aka P60 Deck). We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #2 is currently out of order. The other elevator in the parking deck is in service.
Apr 26, 2025 17:06 - May 24, 2025 17:06 EDT
Elevator #4 Outage in Central Deck on the Kennesaw Campus
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:10 EDT
Scheduled - Our team is continuing to address the elevator outage at the Central Deck on the Kennesaw Campus. We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #4 is currently out of order. The other elevators in the parking deck are in service.
Apr 26, 2025 17:15 - May 24, 2025 17:15 EDT
vpn.kennesaw.edu Service Issues - Tuesday, 03/25/2025
Investigating - Some users are currently reporting service issues with accessing vpn.kennesaw.edu website.

The Global Protect VPN can still downloaded by navigating to https://vpn.kennesaw.edu/global-protect/getsoftwarepage.esp.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Mar 25, 2025 - 16:16 EDT
Academic & Research Services ? Operational
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Operational
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
GeorgiaFIRST Marketplace ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) ? Operational
LiquidFiles (Send-A-File) Operational
Meal Plans ? Operational
Mobile Talon Card ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Steppingblocks ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
WebCheckout Operational
Communications ? Operational
Campus Telephone System ? Operational
KSU Websites ? Operational
Microsoft 365 / Campus Email ? Operational
Microsoft Teams ? Operational
Network - Kennesaw ? Operational
Network - Marietta ? Operational
OwlTV ? Operational
PeachNet Network ? Operational
Student Housing Network (MyResNet) Operational
WiFi - Eduroam ? Operational
WiFi - Kennesaw ? Operational
WiFi - Marietta ? Operational
University Event Calendar - Localist ? Operational
Zoom Meetings Operational
Productivity Services ? Degraded Performance
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Degraded Performance
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
DataTransfer ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
iStart/Sunapsis Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Utilities & Engineering Services Kennesaw Under Maintenance
HVAC(Heating, Ventilation, and Air Conditioning) Systems Under Maintenance
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Moodle Upgrade, Saturday, 04/26/25, 10:00 p.m. through Sunday, 04/27/25, 12:00 a.m. Apr 26, 2025 22:00 - Apr 27, 2025 00:00 EDT

Moodle will be unavailable during a system upgrade beginning Saturday, 04/26/25, 10:00 p.m. and extending through Sunday, 04/27/25, 12:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Apr 17, 2025 - 10:46 EDT

EMS transition to KSU Reservations Portal, Monday, 04/28/2025, 8:00 a.m. through Monday, 05/19/2025, 8:00 a.m. Apr 28, 2025 08:00 - May 19, 2025 08:00 EDT

KSU Reservations Portal, a new academic and event scheduling system, will replace the current system, EMS.

In preparation for this transition, EMS will not be accessible beginning at 8 a.m. on Monday, April 28, and no new event requests can be submitted until the portal reopens for campus reservations on Monday, May 19.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

To request changes to your events or meetings during this time, please contact events@kennesaw.edu or call 470-578-6252.
Posted on Apr 24, 2025 - 13:15 EDT

Pharos Printing Planned Maintenance, Thursday, 05/01/2025, 11:00 p.m. through Friday, 05/02/2025, 1:00 a.m. May 1, 2025 11:00-13:00 EDT

Pharos Printing will be unavailable for system maintenance beginning Thursday, 05/01/2025, 11:00 p.m. and extending through Friday, 05/02/2025, 1:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Apr 24, 2025 - 11:26 EDT

Kaltura Mediaspace Upgrade, Friday, 05/09/2025, 8:00 a.m. through Friday, 05/09/2025, 4:00 p.m. May 9, 2025 08:00-16:00 EDT

Kaltura Mediaspace will be updated beginning Friday, 05/09/2025, 8:00 a.m. and extending through Friday, 05/09/2025, 4:00 p.m.

During this time, users should not experience any issues.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Apr 24, 2025 - 11:34 EDT

Banner / Owl Express, Degree Works, SAS, and Ad Astra Planned Maintenance, Saturday, May 10, 8:00 a.m. through Saturday, May 10, 11:59 p.m. May 10, 2025 08:00-23:59 EDT

Banner / Owl Express, Degree Works, SAS, and Ad Astra will be unavailable for system maintenance beginning Saturday, May 10, 8:00 a.m. and extending through Saturday, May 10, 11:59 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Apr 24, 2025 - 12:19 EDT

Scheduled Maintenance on Ground Floor at 385 Sturgis Library May 12, 2025 07:00 - May 17, 2025 00:00 EDT

We have identified that water has surfaced through a small section of the wall near the Bentley Museum, located on the ground floor of the library. Currently, the affected area is cordoned off with plastic sheeting, and a dehumidifier has been placed to extract moisture from the environment. We are monitoring conditions in this area on a daily basis to ensure safety. During the week of May 12, technicians will systematically remove each brick from the wall to thoroughly assess the situation and determine the source of the water intrusion. The ongoing work in this area will generate significant noise. We will provide an update if there is a need to temporarily shut off the water supply.
Posted on Apr 17, 2025 - 08:17 EDT
Apr 26, 2025
Elevator #4 Outage in Central Deck on the Kennesaw Campus
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 26, 11:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:44 EDT
Scheduled - Our team is continuing to address the elevator outage at the Central Deck on the Kennesaw Campus. As of today, we are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #4 is currently out of order. The other elevators in the parking deck are in service.
Apr 17, 11:44 EDT
Apr 25, 2025

No incidents reported.

Apr 24, 2025
Internet Service Provider (ISP) Kennesaw Campus - Planned Maintenance, Thursday, 04/24/25, 11:00 p.m. through Thursday, 04/24/25, 11:30 p.m.
Completed - The scheduled maintenance has been completed.
Apr 24, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 EDT
Scheduled - Internet services on the Kennesaw Campus may experience degraded service for system maintenance beginning Thursday, 04/24/25, 11:00 p.m. and extending through Thursday, 04/24/25, 11:30 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 24, 17:30 EDT
Elevator Outage in 411 Visual Arts Building on Kennesaw Campus
Completed - The elevator outage inside the Visual Arts Building has been resolved. The system has been tested and is now fully operational.
Apr 24, 10:41 EDT
Update - Necessary parts have been received to repair the elevator. Technicians will be on site this morning, April 24 for installation.
Apr 24, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:48 EDT
Scheduled - Our team is continuing to address the elevator outage at the Visual Arts Building on the Kennesaw Campus. As of today, we are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator is currently out of order.
Apr 23, 08:48 EDT
Intermittent Network Issues Identified - Wednesday, 04/23/25
Resolved - University Information Technology Services (UITS) has confirmed that the network is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Apr 24, 08:29 EDT
Investigating - Currently, intermittent network issues may impact your ability to connect to our wired or wireless networks.

We know a network connection is important to you, and UITS will provide timely updates as SoX works to correct this issue.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 23, 08:07 EDT
Apr 23, 2025
Apr 22, 2025

No incidents reported.

Apr 21, 2025
Elevator #3 Outage - 402 Social Sciences Building on Kennesaw Campus
Completed - The scheduled maintenance has been completed, and services are now operational.
Apr 21, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:38 EDT
Scheduled - Our team is continuing to address the elevator outage at 402 Social Sciences Building. As of today, we are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #3 is currently out of order. Other elevators in the building are in service.
Apr 17, 11:38 EDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025
Virtual Owl / ksuview Service Issues - Saturday, 04/19/2025
Resolved - This incident has been resolved.
Apr 19, 10:54 EDT
Investigating - Some users are currently reporting issues with ksuview.kennesaw.edu, and the UITS team is working quickly to fix the problem.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 19, 10:04 EDT
Apr 18, 2025
Banner Admin Pages Planned Maintenance, Friday, 04/18/2025 beginning at 9:00 P.M. and ending Friday, 04/18/2025 at 11:00 P.M.
Completed - The scheduled maintenance has been completed.
Apr 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 EDT
Scheduled - Banner Admin Pages will be unavailable for emergency maintenance beginning Friday, 04/18/2025 at 9:00 P.M. and ending Friday, 04/18/2025 at 11:00 P.M.

During this maintenance, the Banner Admin Pages will be unavailable.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 18, 10:02 EDT
Upcoming Plumbing Maintenance at 590 Convocation Center on 4/18
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:30 EDT
Scheduled - We have identified a leak in a pipe located within the Women's Locker Room on the ground floor of the Convocation Center. The maintenance is scheduled for this Friday, April 18, starting at 4:30 AM and is anticipated to be completed by 7:00 AM in the morning. Please be advised that during this period, domestic water supply to the entire building will be temporarily disconnected. However, this will not impact the fire suppression sprinkler system.
Apr 17, 09:29 EDT
Apr 17, 2025
Zoom Service Issues - Wednesday, 4/16/2025
Resolved - This incident has been resolved.
Apr 17, 13:05 EDT
Monitoring - Zoom has restored services, they are currently monitoring the situation for stability.
Apr 16, 17:03 EDT
Investigating - Some users are currently reporting service issues with accessing and using Zoom.

Zoom is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 16, 16:45 EDT
Apr 16, 2025
Apr 15, 2025
NetID Service Issues - Tuesday, 04/15/2025
Resolved - This incident has been resolved.
Apr 15, 21:06 EDT
Investigating - Some users are currently reporting service issues with access NetID Services.

During this time, users will be unable to access the NetID portal(netid.kennesaw.edu).

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 15, 20:59 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025
Banner/Owl Express Planned Maintenance, Saturday 4/12/2025, 9:00 p.m. through Sunday 4/13/2025, 12:00 a.m.
Completed - The scheduled maintenance has been completed.
Apr 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 EDT
Scheduled - Banner/Owl Express will be unavailable for system maintenance beginning Saturday, 4/12/2025, at 9:00 p.m. and extending through Sunday, 4/13/2025, at 12:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Apr 10, 12:55 EDT
Apr 12, 2025
Scheduled Utility Maintenance - Plumbing Project at 3391 Town Point on April 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 EDT
Scheduled - We will be performing scheduled utility maintenance at 3391 Town Point on Saturday, April 12 from 7:00 AM-5:00 PM
Impact: During this time, the water supply for the fire suppression system on each floor will be temporarily shut off from 7:00 AM to 5:00 PM. The domestic water system for restrooms, sinks, and drinking fountains, will remain operational and unaffected by this project.
If you have questions, please contact Plant Operations at plantops@kennesaw.edu
Apr 10, 09:12 EDT
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