About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 22, 2025 - 13:44 EDT
Update - Updated Schedule:
July 21- TU installation begins on the 3rd floor, 6am -6pm, Monday – Saturday.
July 25 - TU demolition begins on the 2nd floor with completion by July 31.
Aug 1 - TU demolition begins on the 1st floor with completion by Aug 7.
Aug 7 - TU demolition will begin on the 4th floor with completion by Aug 13.
Aug 13 - TU demo & installation 5th floor, if the project is on schedule for Aug 16 completion. Alternatively, this will be scheduled during Thanksgiving break or during the weekends

Impact: The project will increase temperature levels, as the HVAC system will be offline during installation. Sections of the ceiling will be exposed and may reveal some mechanical components. Noise levels associated with the project are expected to be minimal.

Jul 18, 2025 - 13:53 EDT
Update - Bartow Avenue is now open.
Jul 10, 2025 - 12:04 EDT
Update - Crane operations are now completed. Floors 4 and 5 are now accessible and can resume normal activities. All entrances on the first floor are open. Please be advised that Bartow Avenue will remain closed until the crane has been removed from the roadway. A notification will be issued once the street reopens.
Jul 09, 2025 - 09:53 EDT
Update - Updated timeline for the TU and ERU project.
- June 30 – TU demolition will begin on the 3rd floor and the main air handler for the floor will be turned off and will be turned on by July 10.
-July 7 – Bartow Avenue will be closed for the crane and equipment to arrival.
-July 8 – 9, Crane work begins, the 4th and 5th floors must be vacated to accommodate ERU crane lift.
- July 14 -15, Crane work resumes, 4th and 5th floors must be vacated to accommodate ERU crane lift.
-July 21 - TU installation begins on the 3rd floor, 6am -6pm, Monday – Saturday
-July 25 - TU demolition begins on the 2nd floor with completion by July 31st.
-Aug 1st - TU demolition begins on the 5th floor with completion by Aug 7th
-Aug 7th - TU demolition will begin on the 4th floor with completion by Aug 13th
-Aug 13th - TU demo & installation 1st floor, IF on schedule for Aug 16th completion. Alternate schedule will be Thanksgiving or weekends

Jul 08, 2025 - 10:50 EDT
Update - Bartow Avenue will be closed for the crane and equipment to arrive and set up on Bartow Avenue for the Energy Recovery Unit (ERU) replacement project.
Jul 07, 2025 - 07:42 EDT
Update - TU demolition will begin on the 3rd floor and the main air handler for the floor will be turned off and will be turned on by July 10.
Jun 30, 2025 - 08:08 EDT
Update - Terminal Unit (TU) replacement began today with floor protection and ceiling removal on the 5th floor, progressing downward through the building.
Jun 23, 2025 - 13:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 2025 - 07:00 EDT
Scheduled - We will be performing major scheduled utility maintenance at 402 Social Sciences starting on June 23 through August 7.
Impact: This project involves replacing the Terminal Units and the Energy Recovery Unit for the building. The project will be taking place at the Social Sciences building, but other surrounding areas including Bartow Avenue and the Visual Arts Loading Dock areas will be impacted.
On June 23, the Terminal Unit replacement will begin with floor protection and ceiling removal on the fifth floor, progressing downward through the building.
From June 30 through August 7, TU demolition will be taking place on a different floor each week. During this time, the main air handler for the floor will be turned off.
From July 7-9, Bartow Avenue will be closed due to the crane and other equipment that will be used to install the new Energy Recovery Unit. On July 8-9, the 4th and 5th floors will need to be vacated.

Jun 23, 2025 07:00 - Aug 10, 2025 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2025 - 05:00 EDT
Scheduled - Contractors begin work on July 15 in public areas on the 1st and 2nd floors from 5:00–9:00 AM to minimize disruption. Starting July 21, daytime work (7:00 AM–4:00 PM) will be scheduled with occupants. The project upgrades lighting to improve energy efficiency through LED fixtures, automation, and dimming, reducing energy use. Existing fixtures will be replaced, and new controls installed, potentially causing temporary outages and limited access. Vacating sections will expedite progress. Work will proceed from the 1st to the 5th floor, with possible weekend shifts. Project managers will coordinate and provide updates.

Schedule:
1st and 2nd floor: July 15 (halls and storage spaces only)
1st floor: July 21 - Aug 15
2nd floor: Aug 8 – Sep 5
3rd floor: Sep 1 – Sep 26
4th floor: Sep 19 – Oct 31
5th floor: Sep 26– Oct 31
Timeframe:
• Weekdays 5:00 AM - 9:00 AM
• Weekdays 7:00 AM – 4:00 PM (when the area is cleared and vacancy is pre-scheduled with occupants)
• Weekends

Jul 15, 2025 05:00 - Dec 12, 2025 04:00 EST
Academic & Research Services ? Operational
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
CCSE Student Virtual Desktops Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Partial Outage
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
GeorgiaFIRST Marketplace ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) ? Partial Outage
LiquidFiles (Send-A-File) Operational
Meal Plans ? Operational
Mobile Talon Card ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Steppingblocks ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
WebCheckout Operational
Communications ? Operational
Campus Telephone System ? Operational
KSU Websites ? Operational
Microsoft 365 / Campus Email ? Operational
Microsoft Teams ? Operational
Network - Kennesaw ? Operational
Network - Marietta ? Operational
OwlTV ? Operational
PeachNet Network ? Operational
Student Housing Network (MyResNet) Operational
WiFi - Eduroam ? Operational
WiFi - Kennesaw ? Operational
WiFi - Marietta ? Operational
University Event Calendar - Localist ? Operational
Zoom Meetings Operational
KSUTV Operational
Productivity Services ? Operational
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Operational
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
DataTransfer ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
iStart/Sunapsis Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Utilities & Engineering Services Kennesaw Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Wi-Fi Planned Maintenance, Math & Stats (MS) building, Ground Floor and 1st Floor, Wednesday, 9/03/2025, 5:00 A.M. through Wednesday, 9/03/2025, 8:00 A.M. Sep 3, 2025 05:00-08:00 EDT

The Wi-Fi service in the Math & Stats (MS) building on the Ground Floor and 1st Floor may experience disruptions during system maintenance starting on Wednesday, 9/03/2025, beginning at 5:00 A.M. and extending through Wednesday, 9/03/2025, 8:00 A.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Posted on Aug 21, 2025 - 15:59 EDT

Wi-Fi Planned Maintenance, Math & Stats (MS) building, 2nd Floor, Thursday, 9/04/2025, 5:00 A.M. through Thursday, 9/04/2025, 8:00 A.M. Sep 4, 2025 05:00-08:00 EDT

The Wi-Fi service in the Math & Stats (MS) building on the 2nd Floor may experience disruptions during system maintenance starting on Thursday, 9/04/2025, beginning at 5:00 A.M. and extending through Thursday, 9/04/2025, 8:00 A.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Posted on Aug 21, 2025 - 16:03 EDT

Wi-Fi Planned Maintenance, Math & Stats (MS) building, Friday, 9/05/2025, 5:00 A.M. through Friday, 9/05/2025, 8:00 A.M. Sep 5, 2025 05:00-08:00 EDT

The Wi-Fi service in the Math & Stats (MS) building may experience disruptions during system maintenance starting on Friday, 9/05/2025, beginning at 5:00 A.M. and extending through Friday, 9/05/2025, 8:00 A.M.


Have questions? Call 470-578-6999 or email service@kennesaw.edu

Posted on Aug 21, 2025 - 16:06 EDT

Owl Express Planned Maintenance, Friday, 09/05/2025, 9:00 p.m. through Friday, 09/05/2025, 9:00 p.m. Sep 5, 2025 21:00-23:00 EDT

Owl Express will be unavailable for system maintenance beginning Friday, 09/05/2025, 9:00 p.m. and extending through Friday, 09/05/2025, 9:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Posted on Aug 21, 2025 - 14:56 EDT

Town Point Wi-Fi Planned Maintenance, Monday, 09/08/2025, 5:00 a.m. through Monday, 09/08/2025, 8:00 a.m. Sep 8, 2025 05:00-08:00 EDT

Wi-Fi in Town Point will be unavailable for system maintenance beginning Monday, 09/08/2025, 5:00 a.m. and extending through Monday, 09/08/2025, 8:00 a.m.
Have questions? Call 470-578-6999 or email service@kennesaw.edu

Posted on Aug 28, 2025 - 11:18 EDT

KSU Football Offices and Suites Wi-Fi Planned Maintenance, Tuesday, 09/09/2025, 5:00 a.m. through Tuesday, 09/09/2025, 8:00 a.m. Sep 9, 2025 05:00-08:00 EDT

KSU Football Offices and Suites Wi-Fi connection will be unavailable for system maintenance beginning Tuesday, 09/09/2025, 5:00 a.m. and extending through Tuesday, 09/09/2025, 8:00 a.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Posted on Aug 28, 2025 - 11:54 EDT

Degree Works Planned Maintenance, Saturday, 09/13/2025, 8:00 a.m. through Saturday, 09/13/2025, 6:00 p.m. Sep 13, 2025 08:00-18:00 EDT

Degree Works will be unavailable for system maintenance beginning Saturday, 09/13/2025, 8:00 a.m. and extending through Saturday, 09/13/2025, 6:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Posted on Aug 21, 2025 - 14:41 EDT

Brandsmart Wi-Fi Planned Maintenance, Thursday, 09/11/2025, 5:00 a.m. through Thursday, 09/11/2025, 8:00 a.m. Oct 9, 2025 05:00-08:00 EDT

Brandsmart Wi-Fi connection will be unavailable for system maintenance beginning Thursday, 09/11/2025, 5:00 a.m. and extending through Thursday, 09/11/2025, 8:00 a.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Posted on Aug 28, 2025 - 13:16 EDT
Sep 2, 2025
Resolved - This incident has been resolved.
Sep 2, 10:40 EDT
Investigating - Netid.kennesaw.edu is currently experiencing issues that may affect your ability to change your password.

UITS is currently working to resolve these issues.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu.

Sep 2, 09:35 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 08:33 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 10, 07:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:00 EDT
Scheduled - We will be performing scheduled maintenance on the glass elevator (services from the 1st floor atrium/dining area to the 2nd floor lobby) at the Wilson Student Center starting on Friday, June 6 to Friday, August 15.
During this time, the glass elevator will be completely offline. Alternatively, patrons can use the elevator located towards the North entrance (next to the spiral staircase).

May 30, 08:51 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 05:00 EDT
Scheduled - Wi-Fi in the Sturgis Library 4th floor may have disruptions during system maintenance beginning Tuesday, 9/02/2025, 5:00 A.M. through Tuesday, 9/02/2025, 8:00 A.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Aug 21, 15:15 EDT
Sep 1, 2025
Completed - The scheduled maintenance has been completed.
Sep 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 19:00 EDT
Scheduled - GeorgiaFIRST MarketPlace will be unavailable for system maintenance beginning Friday, 08/29/2025, 7:00 P.M. and extending through Monday, 09/01/2025, 11:00 P.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 1, 16:34 EDT
Aug 31, 2025

No incidents reported.

Aug 30, 2025
Completed - The scheduled maintenance has been completed.
Aug 30, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 10:00 EDT
Scheduled - Moodle will be unavailable for system maintenance beginning Saturday, August 30th, 2025, 10:00 a.m. through Saturday, August 30th, 2025, 11:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 28, 10:30 EDT
Aug 29, 2025
Completed - The scheduled maintenance has been completed.
Aug 29, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 05:00 EDT
Scheduled - Sturgis Library Wi-Fi will be unavailable for system maintenance beginning August 29th 2025, 5:00 a.m. through August 29th 2025, 8:00 a.m.
For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 15, 12:18 EDT
Aug 28, 2025
Completed - The scheduled maintenance has been completed.
Aug 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:00 EDT
Scheduled - Sturgis Library Wi-Fi will be unavailable for system maintenance beginning August 28th 2025, 5:00 a.m. through August 28th 2025, 8:00 a.m.
For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 15, 12:17 EDT
Aug 27, 2025
Completed - The scheduled maintenance has been completed.
Aug 27, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 EDT
Scheduled - Student Recreation Center Wi-Fi will be unavailable for system maintenance beginning August 27th, 5:00 a.m. through August 27th, 8:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 15, 12:16 EDT
Aug 26, 2025
Completed - The scheduled maintenance has been completed.
Aug 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 EDT
Scheduled - Student Recreation Center Wi-Fi will be unavailable for system maintenance beginning August 26th, 5:00 a.m. through August 26th, 8:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 15, 12:15 EDT
Aug 25, 2025
Resolved - University Information Technology Services (UITS) has confirmed that Navigate EAB is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Aug 25, 12:00 EDT
Investigating - Some users are currently reporting service issues with Navigate EAB.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Aug 25, 10:10 EDT
Completed - The scheduled maintenance has been completed.
Aug 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 05:00 EDT
Scheduled - Student Recreation Center Wi-Fi will be unavailable for system maintenance beginning August 25th, 5:00 a.m. through August 25th, 8:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 15, 12:14 EDT
Aug 24, 2025
Completed - The scheduled maintenance has been completed.
Aug 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:00 EDT
Scheduled - Moodle will be unavailable for system maintenance beginning August 23rd 2025, 10:00 p.m. through August 24th 2025, 12:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 15, 12:09 EDT
Aug 23, 2025
Resolved - This incident has been resolved.
Aug 23, 10:03 EDT
Investigating - Some users are currently reporting service issues with KSU Connect.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Aug 23, 08:22 EDT
Aug 22, 2025
Completed - The scheduled maintenance has been completed.
Aug 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 05:00 EDT
Scheduled - Users may experience intermittent disruptions or slowness while using the WiFi in the Owl's Nest during system maintenance beginning Friday, 08/22/2025, 5:00 A.M. and extending through Friday, 08/22/2025, 8:00 A.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 8, 10:03 EDT
Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 13:00 EDT
Scheduled - iStart/Sunapsis will be unavailable for system maintenance beginning Thursday, 08/21/2025, 1:00 P.M. and extending through Thursday, 08/21/2025, 5:00 P.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

Aug 19, 17:59 EDT
Completed - The scheduled maintenance has been completed.
Aug 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 05:00 EDT
Scheduled - Users may experience disruptions while using the KSU Wi-Fi in the Convocation Center during scheduled maintenance beginning Tuesday, 08/19/2025, 5:00 a.m. through Thursday, 08/21/2025, 8:00 a.m.
Aug 8, 10:02 EDT
Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 EDT
Scheduled - iStart/Sunapsis will be unavailable for system maintenance beginning Wednesday, 08/20/2025, 3:00 P.M. and extending through Wednesday, 08/20/2025, 5:00 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Aug 19, 17:17 EDT
Resolved - University Information Technology Services (UITS) has confirmed that Password Resets are functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Aug 20, 10:56 EDT
Investigating - Netid.kennesaw.edu is currently experiencing issues that may affect your ability to change your password.

UITS is currently working to resolve these issues.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu.
Posted 11 months ago. Sep 16, 2024 - 08:47 EDT

Aug 20, 08:52 EDT
Aug 19, 2025
Resolved - This incident has been resolved.
Aug 19, 20:10 EDT
Investigating - Town Point on the Kennesaw campus is currently experiencing issues with the wired network, preventing some users from accessing the internet.

UITS is working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Aug 19, 17:07 EDT