About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

Elevator Outage Impacting 1075 Technology Services
Update - During the installation of the new motor, the technician identified an additional issue that requires a replacement board. The contractor anticipates the part to arrive sometime between Tuesday, March 3 through Wednesday, March 4. The elevator will remain out of service until the new part is installed.
Feb 26, 2026 - 15:16 EST
Update - The contractor is on site today, Thursday, February 26 to install the necessary parts and complete the repairs. We anticipate that the elevator will be back in service by the end of business, pending successful installation and testing.
Feb 26, 2026 - 12:27 EST
Identified - There is a current elevator outage inside the Technology Services building.
  
Current Known Impact:  
The elevator door motor requires full replacement. As a result, elevator service will remain unavailable in this building until repairs are completed. The estimated completion date is still to be determined.
  
Action Requested:  
Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.  For questions or concerns, please call 470-578-6224 or send an email to plantops@kennesaw.edu.
Feb 20, 2026 - 15:54 EST
Lighting Upgrade Project for 640 Architecture Building
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 19, 2026 - 12:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 2026 - 05:00 EST
Scheduled - Impact Details: 
Description: This project includes replacing existing light fixtures and installing new lighting controls and switches. During this work, some areas may experience temporary disruptions, including brief periods of reduced or no lighting and limited access while installations are underway.
Schedule & Locations:
Work will occur on weekdays from 5:00 AM–1:00 PM (with 9:00 AM–1:00 PM reserved for areas clear of occupants) and on weekends.
Floor-by-floor schedule (subject to minor adjustments as the project progresses):
Ground floor & 1st floor: January 26
1st floor: January 26-February 23
2nd floor: February 16-March 9
3rd floor: March 2-March 31
Specific areas NOT included:
Ground floor: N003 (building systems lab), N007 (project archives), N014 (wood shop)
1st floor: N173-N176 (classrooms), N145 (jury gallery), N103 (gallery)
3rd floor: N310 (CDAC studio), N315 (student lounge)
Window stair area on all floors
Reason: This upgrade will enhance energy efficiency across KSU by reducing wattage through LED lighting installation and lowering operational hours through automated controls and dimming capabilities. These improvements will help decrease overall energy consumption.
Logistics: Work will progress floor by floor, beginning on the ground level and moving upward to the 3rd floor. A storage container will be placed near the chiller yard to house project materials and will be positioned to avoid disrupting daily operations. Weekend work may be added as needed to maintain the project schedule. Project managers will continue coordinating directly with building occupants and will provide ongoing updates throughout the duration of the work.
Contact plantops@kennesaw.edu if you have any questions.
Jan 26, 2026 05:00 - Apr 6, 2026 06:00 EDT
Academic & Research Services Operational
CCSE Student Virtual Desktops Operational
D2L Brightspace Operational
eCore Operational
High Performance Computing Operational
IT/AV Checkout Operational
iThenticate Operational
Kaltura MediaSpace Operational
Moodle Operational
OwlTrain / Percipio Operational
Qualtrics Operational
Respondus Operational
Turnitin Operational
Virtual Owl Operational
VoiceThread Operational
Cayuse - Proposal Management Platform Operational
Accounts & Identity Management Operational
Authentication Services Operational
Multifactor Authentication - Microsoft Authenticator Operational
NetID Services Operational
Business Operations Operational
Agiloft Operational
KSU Facilities Portal Operational
apps.kennesaw.edu Operational
Campus Directory Operational
Concur Operational
Decisions Operational
DocuSign Operational
ePro / Peoplesoft Operational
ETQ Reliance Operational
Event Management System (EMS) Operational
Faculty Information System (FIS) Operational
Financial Edge Operational
Formstack Operational
GeorgiaFIRST Marketplace Operational
Grubhub Operational
Handshake - Student Hiring Operational
KCash Manager Operational
KnowBe4 Operational
KSU Connect Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) Operational
LiquidFiles (Send-A-File) Operational
Meal Plans Operational
Mobile Talon Card Operational
OmniUpdate Operational
OneUSG Connect Operational
Online Giving Website Operational
Owl Pay Operational
Parking Portal Operational
Point of Sale Systems Operational
Raiser's Edge Operational
Salesforce/TargetX Operational
SAS Reports Operational
ServiceNow Operational
Steppingblocks Operational
Student Recreation Center Portal Operational
Time Clocks Operational
Titanium Operational
Transact eAccounts Operational
WebCheckout Operational
Salto Operational
Communications Operational
Call Center Phones (Platform28) Operational
KSUTV Operational
KSU Websites Operational
Microsoft 365 / Campus Email Operational
Microsoft Teams Operational
Network - Kennesaw Operational
Network - Marietta Operational
Owl Life Operational
OwlTV Operational
PeachNet Network Operational
Student Housing Network (MyResNet) Operational
Teams Calling Operational
WiFi - Eduroam Operational
WiFi - Kennesaw Operational
WiFi - Marietta Operational
University Event Calendar - Localist Operational
Zoom Meetings Operational
Productivity Services Operational
Adobe Creative Cloud Operational
Copy Print Operational
Scanning Operational
Global Protect VPN Operational
Shared Network Drives Operational
Student Records Operational
Banner Admin Pages Operational
Banner / Owl Express Operational
CampusLogic Operational
DataTransfer Operational
DegreeWorks Operational
ePay / Student Accounts Operational
Housing Portal - StarRez Operational
iStart/Sunapsis Operational
Navigate EAB Operational
OnBase Operational
OwlLife Operational
Scholarship Portal Operational
Symplicity Operational
Watermark Operational
Utilities & Engineering Services Kennesaw Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Banner / Owl Express, Degree Works, and SAS Planned Maintenance, Saturday, 3/07/2026, 8:00 a.m. through Saturday, 3/07/2026, 11:59 p.m. Mar 7, 2026 08:00-23:59 EST

Banner / Owl Express, Degree Works, and SAS will be unavailable for system maintenance beginning Saturday, 3/07/2026, 8:00 a.m. and extending through Saturday, 3/07/2026, 11:59 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Feb 19, 2026 - 15:10 EST

Scheduled Utility Maintenance - HVAC Shut-Off, Carmichael Student Center, March 9 and 10 Mar 9, 2026 05:00 - Mar 11, 2026 05:00 EDT

In relation to ongoing construction of the new Welcome Center, a temporary HVAC shut off will occur on March 9 and 10 during the hours of 5:00 AM to 3:30 PM. This will affect airflow in the Welcome Center, the Bookstore, the Food Court, Talon One Services, and Study Space areas. Due to forecasted weather conditions, we anticipate the building temperatures to be warmer than usual.
Posted on Mar 04, 2026 - 11:17 EST

Scheduled Road/Lane Closure - Technology Way, March 12 and 13 Mar 12, 2026 05:00 - Mar 14, 2026 05:00 EDT

On Thursday and Friday, March 12 and 13, a single-lane closure will be in effect on Technology Way at the iSTEM building to accommodate ongoing construction. Flaggers will be present to direct the flow of traffic in both directions. Please use caution when traveling through this area.
Posted on Mar 04, 2026 - 11:16 EST

Decisions Planned Maintenance, Monday, 3/16/2026 4:00 a.m. through Monday, 3/16/2026 5:00 a.m. Mar 16, 2026 04:00-05:00 EDT

Decisions will be unavailable for system maintenance beginning Monday, 3/16/2026 4:00 a.m. and extending through Monday, 3/16/2026 5:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Feb 26, 2026 - 08:45 EST

ETQ Reliance Planned Maintenance, Tuesday, 03/31/26 at 5:00 p.m. through Tuesday, 03/31/26 at 9:00 p.m. Mar 31, 2026 17:00-21:00 EDT

ETQ Reliance will be unavailable for system maintenance beginning Tuesday, 03/31/26 at 5:00 p.m. and extending through Tuesday, 03/31/26 at 9:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Mar 04, 2026 - 10:21 EST
Mar 4, 2026

No incidents reported today.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
KSU Mall Marketplace Service Issues - Wednesday, 02/11/2026
Resolved - This incident has been resolved.
Feb 26, 14:30 EST
Investigating - Some users are currently reporting issues with adding products to their cart in KSU Mall Marketplace.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 11, 12:28 EST
Proposal Management Application (Cayuse) Service Issues - Friday, February 13, 2026
Resolved - University Information Technology Services (UITS) has confirmed that Cayuse is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Feb 26, 11:15 EST
Investigating - The Proposal Management system, Cayuse, is experiencing issues with student and staff logins. Faculty accounts appear to be unaffected. The Office is Research is engaged with the vendor to resolve this as quickly as possible.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 13, 18:15 EST
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
Student Housing (MyResNet) Wi-Fi Issues Identified - Kennesaw campus - Tuesday, 02/17/2026
Resolved - This incident has been resolved.
Feb 23, 18:40 EST
Monitoring - Service has been restored. However, repairs are still in process. Boldyn will continue to monitor services while the repairs are completed.
Feb 19, 07:11 EST
Investigating - The Student Housing (MyResNet) is currently experiencing issues with Wi-Fi on the Kennesaw campus.

We know the Wi-Fi connection is important to you, and Boldyn is working diligently to resolve the issue.

Have questions?

Boldyn Networks provides 24/7 internet connectivity support.

Call: 833-548-2901
Email: support.hed@boldyn.com
Chat live at kennesaw.hed.boldyn.com
Feb 17, 12:14 EST
Feb 22, 2026
Moodle Planned Maintenance, Saturday 02/21/2026, 10:00 p.m. through Sunday 02/22/2026, 12:00 a.m.
Completed - The scheduled maintenance has been completed.
Feb 22, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 22:00 EST
Scheduled - Moodle will be unavailable due to a system upgrade beginning Saturday, 02/21/2026, 10:00 p.m. and extending through Sunday, 02/22/2026, 12:00 a.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 11, 12:48 EST
Feb 21, 2026
VoiceThread Planned Maintenance, Saturday, 2/21/26, 7:00 a.m. through Saturday, 2/21/26, 11:00 a.m.
Completed - The scheduled maintenance has been completed.
Feb 21, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 EST
Scheduled - VoiceThread users may experience slowness during system maintenance beginning Saturday, 2/21/26, 7:00 a.m. and extending through Saturday, 2/21/26, 11:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Feb 20, 15:39 EST
Feb 20, 2026
HVAC Outage (Cooling Only) Impacting 385 Sturgis Library
Resolved - Update: We are pleased to confirm that the HVAC (cooling) outage at Sturgis Library has been resolved and the system is now operational.

Thank you for your patience during this time. If you experience any further issues, please don’t hesitate to reach out to plantops@kennesaw.edu.
Feb 20, 07:46 EST
Update - New Information:
Repairs to the pump have been further delayed due to additional issues identified during inspection. If work continues as expected, the system should be restored later tonight.
Most areas in the building are now holding between 72–78 degrees, with temperatures continuing to rise. Plant Operations will continue to monitor conditions throughout the day.
We encourage you to plan accordingly and let us know if you experience any critical impacts that require immediate attention. If you have any questions, please call the Campus Operations main line at 470‑578‑6224 or email plantops@kennesaw.edu.
Feb 19, 13:14 EST
Update - Repairs are still in progress.
Feb 19, 12:37 EST
Identified - Current Known Impact: 
The chilled water pump at Sturgis Library developed a leak that quickly escalated into a critical failure. The contractor was contacted to inspect the issue, and their technicians initially identified faulty shaft seals and bearings. During disassembly, they discovered the pump shaft is warped, preventing proper sealing and normal operation.

Contractors continue to work on the chilled water pump, which has now been fully removed and taken off‑site for repairs. Until the repairs are completed and the pump is reinstalled, the building will remain without cooling.

If you have any questions or concerns, please call ext. 6224 or email plantops@kennesaw.edu. Updates regarding this outage will also be communicated from the KSU Outage Alert resource account.
Feb 18, 08:43 EST
Feb 19, 2026
Town Point 4th Floor Network Maintenance, Thursday, 02/19/2026, 10:00 p.m. through Thursday, 02/19/2026, 11:00 p.m.
Completed - The scheduled maintenance has been completed.
Feb 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 EST
Scheduled - Network connections on the 4th floor of Town Point will be unavailable during a network maintenance beginning Thursday, 02/19/2026, 10:00 p.m. and extending through Thursday, 02/19/2026, 11:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Feb 4, 10:43 EST
Feb 18, 2026
Town Point 3rd Floor Network Maintenance, Wednesday, 02/18/2026, 10:00 p.m. through Wednesday, 02/18/2026, 11:00 p.m.
Completed - The scheduled maintenance has been completed.
Feb 18, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 EST
Scheduled - Network connections on the 3rd floor of Town Point will be unavailable during a network maintenance beginning Wednesday, 02/18/2026, 10:00 p.m. and extending through Wednesday, 02/18/2026, 11:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Feb 4, 10:42 EST
Microsoft Teams Issue Identified - Thursday, 02/12/2026
Resolved - This incident has been resolved.
Feb 18, 07:48 EST
Monitoring - Microsoft has implemented a fix, and is monitoring the results.
Feb 17, 18:20 EST
Investigating - Microsoft has indicated an issue with Office 365 impacting the following actions:

- Users are unable to join some Microsoft Teams meetings through the "Join" button in the meeting chat

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Feb 12, 08:02 EST
KSU Wi-Fi Network Planned Maintenance, 11:00 p.m. February 17th, 2026 through 12:00 a.m. February 18th, 2026.
Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 EST
Scheduled - KSU Wi-Fi Network will experience minor slowness and disruptions for system maintenance beginning at 11:00 p.m. on February 17th, 2026, and extending through 12:00 a.m. on February 18th, 2026.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Feb 11, 12:46 EST
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