About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

HVAC Outage in 920 Norton Hall- Marietta Campus
Identified - The building's chiller is currently out of operation. As a result, the air conditioning system will be unavailable until a warranty technician arrives to diagnose the issue. All floors of the building will be impacted by this outage, except for Public Safety's Communications Center. Repairs are projected to be completed by end of day Friday, April 4.
Apr 03, 2025 - 08:13 EDT
vpn.kennesaw.edu Service Issues - Tuesday, 03/25/2025
Investigating - Some users are currently reporting service issues with accessing vpn.kennesaw.edu website.

The Global Protect VPN can still downloaded by navigating to https://vpn.kennesaw.edu/global-protect/getsoftwarepage.esp.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Mar 25, 2025 - 16:16 EDT
Academic & Research Services ? Operational
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Operational
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
GeorgiaFIRST Marketplace ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) ? Operational
LiquidFiles (Send-A-File) Operational
Meal Plans ? Operational
Mobile Talon Card ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Steppingblocks ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
WebCheckout Operational
Communications ? Operational
Campus Telephone System ? Operational
KSU Websites ? Operational
Microsoft 365 / Campus Email ? Operational
Microsoft Teams ? Operational
Network - Kennesaw ? Operational
Network - Marietta ? Operational
OwlTV ? Operational
PeachNet Network ? Operational
Student Housing Network (MyResNet) Operational
WiFi - Eduroam ? Operational
WiFi - Kennesaw ? Operational
WiFi - Marietta ? Operational
University Event Calendar - Localist ? Operational
Zoom Meetings Operational
Productivity Services ? Degraded Performance
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Degraded Performance
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
DataTransfer ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
iStart/Sunapsis Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Utilities & Engineering Services Kennesaw Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Partial Outage
HVAC(Heating, Ventilation, and Air Conditioning) Systems Partial Outage
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Ricoh Copy/Print Planned Maintenance, Thursday 4/09/2025, 11:00 p.m. through Friday 4/10/2025, 5:00 a.m. Apr 9, 2025 23:00 - Apr 10, 2025 05:00 EDT

Ricoh Copy/Printing will be unavailable for system maintenance beginning Thursday 4/09/2025, 11:00 p.m. through Friday 4/10/2025, 5:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Mar 27, 2025 - 12:22 EDT
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Gas Leak at 1200 Chastain Pointe-100 Building on Kennesaw Campus
Resolved - The gas line has been completely shut off and the gas company has evaluated the general area. We have received the all-clear from the Office of Emergency Management and Environmental Health & Safety. Occupants are safe to re-enter all buildings.
Apr 3, 11:58 EDT
Monitoring - The gas line has been shut off and the gas company is currently evaluating conditions.
Apr 3, 11:24 EDT
Update - We anticipate the issue to be resolved within two hours, but we will provide updates if the time changes.
Apr 3, 11:18 EDT
Update - 200 Building at Chastain Pointe has been evacuated. Crew from the gas company is on site to shut off gas line and make repair.
Apr 3, 10:56 EDT
Identified - We want to inform you of a current gas leak at 1200 Chastain Pointe (100 Building). While we’re still gathering information, we wanted to alert you to the situation as early as possible.

Occupants in the 100 Building have been evacuated. The extent of the problem is currently under assessment. You may smell gas if you are located within the general vicinity of the Chastain Pointe complex.
Apr 3, 10:51 EDT
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
OnBase Planned Maintenance, Monday 3/31/2025, 5:30 p.m. through Monday 3/31/2025, 8:30 p.m.
Completed - The scheduled maintenance has been completed.
Mar 31, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:30 EDT
Scheduled - OnBase will be unavailable for system maintenance beginning Monday 3/31/2025, 5:30 p.m. through Monday 3/31/2025, 8:30 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Mar 27, 10:57 EDT
KSU Connect Issue Identified - Monday, 03/31/25
Resolved - University Information Technology Services (UITS) has confirmed that KSU Connect is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Mar 31, 08:53 EDT
Investigating - Some users are currently reporting issues with KSU Connect, and the UITS team is working quickly to fix the problem.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Mar 31, 08:33 EDT
Microsoft OneDrive Issues Identified - Wednesday, 03/26/2025
Resolved - University Information Technology Services (UITS) has confirmed that Microsoft OneDrive is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Mar 31, 08:38 EDT
Investigating - OneDrive is currently experiencing an issue preventing email notifications to send when a file is shared. A temporary workaround is to copy the link from OneDrive to paste in an email or Teams chat.

We will share updates as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Mar 26, 15:26 EDT
Mar 30, 2025
Moodle Planned Upgrade, Saturday, 03/29/25, 10:00 p.m. through Sunday, 03/30/25, 12:00 a.m.
Completed - The scheduled maintenance has been completed.
Mar 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:00 EDT
Scheduled - Moodle will be unavailable for system upgrade beginning Saturday, 03/29/25, 10:00 p.m. and extending through Sunday, 03/30/25, 12:00 a.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Mar 20, 10:32 EDT
Mar 29, 2025
Turnitin Planned Maintenance – Saturday, 3/29/2025 at 11:00 A.M. through Saturday, 3/29/2025 at 11:30 A.M.
Completed - The scheduled maintenance has been completed.
Mar 29, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 11:00 EDT
Scheduled - Turnitin will be unavailable during system maintenance on Saturday, 3/29/2025 at 11:00 A.M. through Saturday, 3/29/2025 at 11:30 A.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Mar 24, 16:11 EDT
Emergency Power Automatic Transfer Switch Replaced at 590 Convocation Center
Completed - The project is now complete, and services are in working order.
Mar 29, 09:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:01 EDT
Scheduled - Emergency Power Automatic Transfer Switch will be replaced at the Convocation Center on Saturday, March 29. This project will only impact emergency power and internet services, including data. Please be advised that regular power will not be affected during this time.
Mar 27, 08:24 EDT
OneUSG Connect Planned Maintenance, Saturday, 03/29/2025, 5:00 A.M. through Saturday, 03/29/2025, 9:00 A.M.
Completed - The scheduled maintenance has been completed.
Mar 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 EDT
Scheduled - OneUSG Connect will be unavailable for system maintenance beginning Saturday, 03/29/2025, 5:00 A.M. and extending through Saturday, 03/29/2025, 9:00 A.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Mar 24, 16:22 EDT
Mar 28, 2025
Ricoh Copy/Print Planned Maintenance, Thursday 3/27/2025, 11:00 p.m. through Friday 3/28/2025, 1:00 a.m.
Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 EDT
Scheduled - Ricoh Copy/Printing will be unavailable for system maintenance beginning Thursday 3/27/2025, 11:00 p.m. through Friday 3/28/2025, 1:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Mar 27, 10:52 EDT
Mar 27, 2025
desktopsoftware.kennesaw.edu Planned Maintenance, Thursday, 03/27/2025, 6:00 A.M. through Thursday, 03/27/2025, 9:00 A.M.
Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 EDT
Scheduled - desktopsoftware.kennesaw.edu will be unavailable for system maintenance beginning Thursday, 03/27/2025, 6:00 A.M. and extending through Thursday, 03/27/2025, 9:00 A.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Mar 24, 15:38 EDT
Mar 26, 2025
Water Outage - University Columns- Marietta Campus
Resolved - Repairs to the water lines have been successfully completed, and the water supply has been restored.
Mar 26, 18:39 EDT
Update - We are continuing to monitor for any further issues.
Mar 26, 15:34 EDT
Monitoring - We are currently monitoring the water outage affecting University Columns on the Marietta Campus. Water lines are undergoing repairs, and the work is expected to be completed today by approximately 6:00 PM.
Mar 26, 15:00 EDT
Identified - Our team is continuing to address the utility outage at University Columns. As of 11:00 AM, water lines were obstructed by a contractor working in the area. The fire system water and domestic water to Houses 6-10 at University Columns are currently out of service until further notice.
Mar 26, 13:39 EDT
Mar 25, 2025

Unresolved incident: vpn.kennesaw.edu Service Issues - Tuesday, 03/25/2025.

Mar 24, 2025
KSU Facilities Portal Planned Maintenance, Monday, 03/24/2025, 5:00 P.M. through Monday, 03/24/2025, 8:00 P.M.
Completed - The scheduled maintenance has been completed.
Mar 24, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 EDT
Scheduled - KSU Facilities Portal will begin system maintenance on Monday, 03/24/2025, 5:00 P.M. and extending through Monday, 03/24/2025, 8:00 P.M.

Upon the completion of system maintenance, the KSU Facilities Portal will become operational and can be accessed at https://ksu.tririga.com/p/web/workplaceServicesu. This portal will replace the AiM Maintenance Request System. Please note that AiM will remain available in a read-only state for a transitional period.

For questions, please contact PlantOps@kennesaw.edu.
Mar 12, 14:49 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage