About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

GeorgiaFirst Marketplace Planned Maintenance, Friday, 01/16/2026, 7:00 P.M. through Monday, 01/19/2026, 11:00 P.M.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 2026 - 19:00 EST
Scheduled - GeorgiaFirst Marketplace will be unavailable for system maintenance beginning Friday, 01/16/2026, 7:00 P.M. and extending through Monday, 01/19/2026, 11:00 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jan 16, 2026 19:00 - Jan 19, 2026 23:00 EST
Banner System Slowness Issue Identified - Friday, 01/16/2026
Investigating - Some users are currently reporting slowness with the Banner System, impacting the following:

- Banner Admin Pages

- Banner Owl Express

We know the Banner System is important to you, and the IT team is working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jan 16, 2026 - 10:26 EST
Uptime over the past 90 days. View historical uptime.
Academic & Research Services Operational
CCSE Student Virtual Desktops Operational
D2L Brightspace Operational
eCore Operational
High Performance Computing Operational
IT/AV Checkout Operational
iThenticate Operational
Kaltura MediaSpace Operational
Moodle Operational
OwlTrain / Percipio Operational
Qualtrics Operational
Respondus Operational
Turnitin Operational
Virtual Owl Operational
VoiceThread Operational
Cayuse - Proposal Management Platform Operational
Accounts & Identity Management Operational
Authentication Services Operational
Multifactor Authentication - Microsoft Authenticator Operational
NetID Services Operational
Business Operations Under Maintenance
90 days ago
100.0 % uptime
Today
Agiloft Operational
KSU Facilities Portal Operational
apps.kennesaw.edu Operational
Campus Directory Operational
Concur Operational
Decisions Operational
DocuSign Operational
ePro / Peoplesoft Operational
ETQ Reliance Operational
Event Management System (EMS) Operational
Faculty Information System (FIS) Operational
Financial Edge Operational
Formstack Operational
GeorgiaFIRST Marketplace Under Maintenance
Grubhub Operational
Handshake - Student Hiring Operational
KCash Manager Operational
KnowBe4 Operational
KSU Connect Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) Operational
LiquidFiles (Send-A-File) Operational
Meal Plans Operational
Mobile Talon Card Operational
OmniUpdate Operational
OneUSG Connect Operational
Online Giving Website Operational
Owl Pay Operational
Parking Portal Operational
Point of Sale Systems Operational
Raiser's Edge Operational
Salesforce/TargetX Operational
SAS Reports Operational
ServiceNow Operational
Steppingblocks Operational
Student Recreation Center Portal Operational
Time Clocks Operational
Titanium Operational
Transact eAccounts Operational
90 days ago
100.0 % uptime
Today
WebCheckout Operational
Salto Operational
Communications Operational
Call Center Phones (Platform28) Operational
KSUTV Operational
KSU Websites Operational
Microsoft 365 / Campus Email Operational
Microsoft Teams Operational
Network - Kennesaw Operational
Network - Marietta Operational
Owl Life Operational
OwlTV Operational
PeachNet Network Operational
Student Housing Network (MyResNet) Operational
Teams Calling Operational
WiFi - Eduroam Operational
WiFi - Kennesaw Operational
WiFi - Marietta Operational
University Event Calendar - Localist Operational
Zoom Meetings Operational
Productivity Services Operational
Adobe Creative Cloud Operational
Copy Print Operational
Scanning Operational
Global Protect VPN Operational
Shared Network Drives Operational
Student Records Operational
Banner Admin Pages Operational
Banner / Owl Express Operational
CampusLogic Operational
DataTransfer Operational
DegreeWorks Operational
ePay / Student Accounts Operational
Housing Portal - StarRez Operational
iStart/Sunapsis Operational
Navigate EAB Operational
OnBase Operational
OwlLife Operational
Scholarship Portal Operational
Symplicity Operational
Watermark Operational
Utilities & Engineering Services Kennesaw Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Transact eAccounts Planned Maintenance, Monday, 02/02/26, 9:00 p.m. through Monday, 02/02/26, 9:35 p.m. Feb 2, 2026 21:00-22:35 EST

Transact eAccounts will be unavailable for system maintenance beginning 02/02/26, 9:00 p.m. and extending through 02/02/26, 9:35 p.m.

For mobile app users:

• If you see a “System unavailable” error, delete and reinstall the Transact eAccounts app to restore access.
For web users:
• Some older bookmarks or long URLs may no longer work.
• Visit the updated link: https://kcashmanager.kennesaw.edu
• If you used a bookmark, delete the old one and save the new link.
Thank you for your patience during this update.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Jan 15, 2026 - 11:45 EST

Turnitin Planned Maintenance, Saturday, 02/07/2026, 11:00 A.M. through Saturday, 02/07/2026, 5:00 P.M. Feb 7, 2026 11:00-17:00 EST

Turnitin will experience intermittent availability during system maintenance beginning Saturday, 02/07/2026, 11:00 A.M. and extending through Saturday, 02/07/2026, 5:00 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Jan 07, 2026 - 09:23 EST
Jan 18, 2026

No incidents reported today.

Jan 17, 2026
VoiceThread Planned Maintenance, Saturday, 01/17/2025, 7:00 A.M. through Saturday, 01/17/2025, 11:00 A.M.
Completed - The scheduled maintenance has been completed.
Jan 17, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:00 EST
Scheduled - VoiceThread will remain available, but may experience intermittent disruption during system maintenance beginning Saturday, 01/17/2025, 7:00 A.M. and extending through Saturday, 01/17/2025, 11:00 A.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Jan 16, 09:34 EST
Jan 16, 2026
Housing Portal Issue Identified - Thursday, 01/15/26
Resolved - This incident has been resolved.
Jan 16, 09:31 EST
Update - We are continuing to work on a fix for this issue.
Jan 16, 08:52 EST
Identified - An issues with StarRez have been identified. Some users may have issues signing in or with old information being displayed. We are currently working to resolve these issues.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jan 15, 14:21 EST
Jan 15, 2026
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026
Student Housing (MyResNet) Wi-Fi Issues Identified - Saturday, 1/10/2026
Resolved - This incident has been resolved.
Jan 11, 09:05 EST
Investigating - The Student Housing (MyResNet) is currently experiencing issues with Wi-Fi.

We know the Wi-Fi connection is important to you, and Boldyn is working diligently to resolve the issue.

Have questions?

Boldyn Networks provides 24/7 internet connectivity support.

Call: 833-548-2901
Email: support.hed@boldyn.com
Chat live at kennesaw.hed.boldyn.com
Jan 10, 14:18 EST
Jan 10, 2026
OneUSG Planned Maintenance, Friday, 01/09/2026, 11:15 p.m. through Saturday, 01/10/2026, 9:00 a.m.
Completed - The scheduled maintenance has been completed.
Jan 10, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:15 EST
Scheduled - OneUSG will be unavailable for system maintenance beginning Friday, 01/09/2026 and extending through Saturday, 01/10/2026

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Jan 7, 13:49 EST
Jan 9, 2026
KSU Facilities Portal Service Issues - Tuesday, 01/06/26
Resolved - University Information Technology Services (UITS) has confirmed that the KSU Facilities Portal is functioning normally at this time.

If you have bookmarked the KSU Facilities Portal, please update your bookmark to https://ksu.tririga.com/p/web/workplaceServices
Jan 9, 16:34 EST
Identified - The KSU Facilities Portal is currently experiencing issues that may affect your ability to access the website via the Facilities website or a bookmarked link. You may access the portal by using the link https://ksu.tririga.com/p/web/workplaceServices

UITS is currently investigating these issues and working quickly to fix them.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jan 6, 10:13 EST
Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026
Turnitin Feedback Studio - iPad App Decommission, Thursday, 12/30/2025
Completed - The scheduled maintenance has been completed.
Jan 6, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 00:00 EST
Scheduled - On December 30, 2025, the Feedback Studio iPad app will no longer be supported by the vendor. However, you can continue to access Feedback Studio through https://www.turnitin.com.

If you currently use the iPad app, you will receive an in-app notification with a direct link to the website for continued access.
Dec 18, 15:51 EST
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

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