About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

Scheduled Outdoor Maintenance- Outside of 585 Kennesaw Hall
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 10, 2025 - 12:57 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 03, 2025 - 07:58 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 30, 2025 - 09:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 2025 - 06:00 EDT
Scheduled - We will be performing scheduled maintenance outside of Kennesaw Hall on Monday, 5/26-Tuesday, 5/27.
A contractor will be performing construction work on the concrete and paver surfaces surrounding the 'Tea House' (gazebo) area. We do not anticipate any disruption to the pathway from the Convocation Center to Kennesaw Hall. However, due to ongoing construction activities involving noise, dust, and debris, we recommend that patrons use alternative entrances to Kennesaw Hall, such as the rotunda area near the Registrar's Office or the Northwest entrance near the Bagwell Building.
May 26, 2025 06:00 - May 28, 2025 06:00 EDT
Scheduled Elevator Maintenance - 860 Wilson Student Center on Marietta Campus
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 06, 2025 - 07:00 EDT
Scheduled - We will be performing scheduled maintenance on the glass elevator (services from the 1st floor atrium/dining area to the 2nd floor lobby) at the Wilson Student Center starting on Friday, June 6 to Friday, August 15.
During this time, the glass elevator will be completely offline. Alternatively, patrons can use the elevator located towards the North entrance (next to the spiral staircase).
Jun 6, 2025 07:00 - Aug 15, 2025 07:00 EDT
Scheduled Utility Maintenance - Sewer Line Replacement outside of Hornet Village
In progress - Work has been rescheduled to begin Monday, June 9.
Jun 09, 2025 - 06:00 EDT
Scheduled - A sewer line replacement is in progress between two manholes located in front of Hornet Village, extending from Building 100 to the entrance of Building 200.
Work will begin on Thursday, June 5 and is expected to conclude on Sunday, June 15.
The sidewalk along the K-Field side of Hornet Village will not be accessible. Alternatively, pedestrians may use the pathway adjacent to the West Residence Lot or the sidewalk connecting Lot G to Alumni Walk.
Jun 5, 2025 06:00 - Jun 17, 2025 06:00 EDT
Elevator #2 Outage in West Deck (P60) on Marietta Campus
Update - Awaiting the arrival of necessary parts for repair work. Thank you for your patience and understanding during this time.
Jun 03, 2025 - 08:02 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 21, 2025 - 09:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:05 EDT
Scheduled - Our team is still continuing to address the elevator outage at the West Deck on the Marietta Campus (aka P60 Deck). We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #2 is currently out of order. The other elevator in the parking deck is in service.
Apr 26, 2025 17:06 - May 24, 2025 17:06 EDT
Boiler Plant Project for 560 Burruss Building
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 2025 - 13:48 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:13 EDT
Update - There is work that will be done this Saturday, 4/19 that will involve a large crane. Work is scheduled for 7:00 AM-3:00 PM. Both the 3rd and 4th floors will be primarily impacted by the project along with the loading dock areas for Burruss Building and the Commons. It is essential that those areas remain unoccupied during this timeframe. No utilities will be affected.
Apr 17, 2025 - 07:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2025 - 10:00 EDT
Scheduled - Boiler Plant Project begins today, Monday, April 7 and will be completed by mid-July. This will involve demolition of the existing boiler system, construction to the surrounding area on the roof, and installation of new equipment. The heating component of the HVAC system will be non-operational starting today and will remain so throughout the month of April. The HVAC air conditioning system and the hot water heating system in the building will remain unaffected.
Apr 7, 2025 10:00 - Jul 10, 2025 10:00 EDT
Uptime over the past 90 days. View historical uptime.
Academic & Research Services ? Operational
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
CCSE Student Virtual Desktops Operational
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Partial Outage
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Operational
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
GeorgiaFIRST Marketplace ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) ? Partial Outage
LiquidFiles (Send-A-File) Operational
Meal Plans ? Operational
Mobile Talon Card ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Steppingblocks ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
WebCheckout Operational
Communications ? Operational
90 days ago
100.0 % uptime
Today
Campus Telephone System ? Operational
KSU Websites ? Operational
Microsoft 365 / Campus Email ? Operational
Microsoft Teams ? Operational
Network - Kennesaw ? Operational
Network - Marietta ? Operational
OwlTV ? Operational
PeachNet Network ? Operational
Student Housing Network (MyResNet) Operational
WiFi - Eduroam ? Operational
WiFi - Kennesaw ? Operational
WiFi - Marietta ? Operational
University Event Calendar - Localist ? Operational
Zoom Meetings Operational
KSUTV Operational
90 days ago
100.0 % uptime
Today
Productivity Services ? Operational
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Operational
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
DataTransfer ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
iStart/Sunapsis Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Utilities & Engineering Services Kennesaw Under Maintenance
HVAC(Heating, Ventilation, and Air Conditioning) Systems Under Maintenance
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Under Maintenance
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Under Maintenance
Campus Roads and Parking Lots Under Maintenance
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

OnBase Planned Maintenance, Monday, 06/16/2025, 5:30 p.m. through Monday, 06/16/2025, 7:30 p.m. Jun 16, 2025 17:30-19:30 EDT

OnBase will be unavailable for system maintenance beginning Monday, 06/16/2025, 5:30 p.m. and extending through Monday, 06/16/2025, 7:30 p.m.

During this time, users will not be able to log in or will be disconnected from OnBase when the web services are restarted.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Jun 05, 2025 - 10:37 EDT

Kennesaw Campus Network Planned Upgrade, Tuesday, 6/17/2025, 5:00 a.m. through Tuesday, 6/17/2025, 6:00 a.m. Jun 17, 2025 05:00-06:00 EDT

Access to the campus network will be temporarily unavailable in the parking decks during a system upgrade on Tuesday, 6/17/2025, 5:00 a.m. and extending through Tuesday, 6/17/2025, 6:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Jun 05, 2025 - 10:51 EDT

Kennesaw Campus Network Planned Upgrade, Wednesday, 6/18/2025, 5:00 a.m. through Wednesday, 6/18/2025, 6:00 a.m. Jun 18, 2025 05:00-06:00 EDT

Access to the campus network will be temporarily unavailable in the Convocation and English buildings during a system upgrade on Tuesday, 6/17/2025, 5:00 a.m. and extending through Tuesday, 6/17/2025, 6:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Jun 05, 2025 - 10:56 EDT

Kennesaw and Marietta Campus Network Planned Upgrade, Thursday, 6/19/2025, 5:00 a.m. through Thursday, 6/19/2025, 6:00 a.m. Jun 19, 2025 05:00-06:00 EDT

Access to the campus network will be temporarily unavailable in the Sturgis Library, L building and M building during a system upgrade on Thursday, 6/19/2025, 5:00 a.m. and extending through Thursday, 6/19/2025, 6:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Jun 05, 2025 - 11:07 EDT

Banner Planned Maintenance, Monday, 6/30/2025, 5:30 p.m. through Tuesday, 7/01/2025, 1:00 a.m. Jun 30, 2025 17:30 - Jul 1, 2025 01:00 EDT

Banner (Production Database, Owl Express, Banner Administrative Pages, and Degree Works) will be unavailable for system maintenance beginning Monday, 6/30/2025, 5:30 p.m. and extending through Tuesday, 7/01/2025, 1:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Jun 05, 2025 - 10:46 EDT
Jun 10, 2025

Unresolved incident: Scheduled Outdoor Maintenance- Outside of 585 Kennesaw Hall.

Jun 9, 2025
KSU Place Building C and University Village 1000B Network Service Issues - Monday, 06/09/2025
Resolved - This incident has been resolved.
Jun 9, 17:11 EDT
Investigating - Some users are currently reporting service issues with the campus network in KSU Place Building C and University Village 1000B.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jun 9, 13:19 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025
DegreeWorks Planned Maintenance Saturday, 06/14/2025, 10:00 A.M. through Saturday, 06/14/2025, 2:00 P.M.
Completed - The scheduled maintenance has been completed.
Jun 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 18:00 EDT
Scheduled - DegreeWorks will be unavailable for system maintenance beginning Saturday, 06/14/2025, 10:00 A.M. and extending through Saturday, 06/14/2025, 2:00 P.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
May 22, 12:17 EDT
VoiceThread Planned Maintenance, Saturday, 06/07/25, 8:00 a.m. through Saturday, 06/07/25, 12:00 p.m.
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 EDT
Scheduled - VoiceThread users may experience slowness during system maintenance beginning Saturday, 06/07/25, 8:00 a.m. and extending through Saturday, 06/07/25, 12:00 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jun 6, 10:34 EDT
Jun 6, 2025

Unresolved incident: Scheduled Elevator Maintenance - 860 Wilson Student Center on Marietta Campus.

Jun 5, 2025
Scheduled Road/Parking Lot Maintenance - KSU Road 6/3-6/5
Completed - The scheduled maintenance has been completed.
Jun 5, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 12:20 EDT
Scheduled - We will be performing scheduled construction work affecting KSU Road on Tuesday, 6/3 from 8am through the end of the day on Thursday, 6/5.
Jun 3, 12:18 EDT
LegalFiles Planned Maintenance, Thursday, June 5, 10:00 a.m. through Thursday, June 5, 11:00 a.m.
Completed - The scheduled maintenance has been completed.
Jun 5, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 EDT
Scheduled - LegalFiles will be unavailable for system maintenance beginning Thursday, June 5, 10:00 a.m. and extending through Thursday, June 5, 11:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
May 29, 12:56 EDT
Jun 4, 2025
OwlTrain/Percipio Service Issues - Wednesday, 06/04/2025
Resolved - This incident has been resolved.
Jun 4, 17:46 EDT
Investigating - OwlTrain/Percipio is currently experiencing degraded performance which may result in longer loading times for content on the platform.

Percipio is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jun 4, 12:28 EDT
Jun 3, 2025
OwlTrain/Percipio Service Issues - Tuesday, 06/03/2025
Resolved - This incident has been resolved.
Jun 3, 14:53 EDT
Investigating - OwlTrain/Percipio is currently experiencing degraded performance which may result in longer loading times for content on the platform.

Percipio is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Jun 3, 12:55 EDT
Jun 2, 2025
Microsoft Office 365 Issue Identified - Tuesday, 05/13/25
Resolved - This incident has been resolved.
Jun 2, 14:02 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 09:57 EDT
Investigating - UITS has indicated an issue for some customers with Office 365 impacting the following actions:

- Email

- Microsoft365 Applications

We will share updates as they become available.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
May 13, 09:57 EDT
Jun 1, 2025
Decisions Planned Maintenance, Friday, 05/30/25, 11:00 p.m. through Sunday, 06/01/25, 11:00 p.m.
Completed - The scheduled maintenance has been completed.
Jun 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:00 EDT
Scheduled - Decisions will be unavailable for system maintenance beginning Friday, 05/30/25, 11:00 p.m. and extending through Sunday, 06/01/25, 11:00 p.m.

During this time, Course Substitution, Grade Change, Grade Appeal, Door Access Requests and Reinstatement for Non-Payment will be unavailable.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
May 1, 13:52 EDT
May 31, 2025

No incidents reported.

May 30, 2025
May 29, 2025
Global Protect VPN Issue Identified - Thursday, 05/29/2025
Resolved - This incident has been resolved.
May 29, 08:32 EDT
Investigating - Some users are currently reporting issues connecting to the Global Protect VPN.

We know that getting connected to Global Protect VPN is critical, and the UITS team is working quickly to fix the problem.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
May 29, 08:03 EDT
May 28, 2025
OnBase Planned Maintenance, Wednesday, 05/28/2025, 5:30 P.M. through Wednesday, 05/28/2025, 8:30 P.M.
Completed - The scheduled maintenance has been completed.
May 28, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 17:30 EDT
Scheduled - OnBase will be unavailable for system maintenance beginning Wednesday, 05/28/2025, 5:30 P.M. and extending through Wednesday, 05/28/2025, 8:30 P.M.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
May 22, 12:12 EDT
May 27, 2025

No incidents reported.

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