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The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.
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Banner/OwlExpress Issue Identified - Thursday, 10/9/2025
Incident
Report for Kennesaw State University
Resolved
University Information Technology Services (UITS) has confirmed that Banner/OwlExpress is functioning normally at this time.
You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to investigate this issue.
Investigating
Some users are currently reporting issues with Banner Admin, KSU Connect, DegreeWorks, and Owl Express. This is also affecting the following processes in Decisions: Course Substitution, Door Access Requests, Grade Appeal, and Grade Change.
We know these services are important to you, and the IT team is working quickly to fix them.
Have questions? Call 470-578-6999 or email service@kennesaw.edu
We know these services are important to you, and the IT team is working quickly to fix them.
Have questions? Call 470-578-6999 or email service@kennesaw.edu
This incident affected: Student Records (Banner Admin Pages, Banner / Owl Express, DegreeWorks) and Business Operations (Decisions, KSU Connect).
Contact Info
Kennesaw Campus
1000 Chastain Road
Kennesaw, GA 30144
Marietta Campus
1100 South Marietta Pkwy
Marietta, GA 30060
Resources For
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470-KSU-INFO (470-578-4636)
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