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Banner/OwlExpress Issue Identified - Thursday, 10/9/2025

Incident Report for Kennesaw State University

Resolved

University Information Technology Services (UITS) has confirmed that Banner/OwlExpress is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Posted Oct 10, 2025 - 08:13 EDT

Update

Posted Oct 10, 2025 - 01:00 EDT

Identified

Some users are currently reporting issues with Banner Admin, KSU Connect, DegreeWorks, and Owl Express. This is also affecting the following processes in Decisions: Course Substitution, Door Access Requests, Grade Appeal, and Grade Change.

We know these services are important to you, and the IT team is working quickly to fix them.

Have questions? Call 470-578-6999 or email service@kennesaw.edu

Posted Oct 09, 2025 - 23:40 EDT

This incident affected: Student Records (Banner Admin Pages, Banner / Owl Express, DegreeWorks) and Business Operations (Decisions, KSU Connect).